Fatima Guadalupe Contreras Contreras
Aurora
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
The Geo Group
09.2017 - Current
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Efficiently monitor and processes GPS and RF alarms to ensure public safety.
Cashier
Burger Bungalow
06.2012 - 07.2017
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Helped keep clean environment by cleaning restaurant floor, washing dishes and overall general cleaning.
- Assisted with making fried foods like French fries, mozzarella stick, etc.
CNA
Oakton Pavillion
10.2013 - 04.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Facilitated personal hygiene management, feeding and ambulation.
Education
Associate of Applied Science - Diagnostic Medical Sonography
William Rainey Harper College
Palatine, IL06-2029
High School Diploma -
Elk Grove High School
Elk Grove Village, IL06-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Complaint handling
- Complaint resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
The Geo Group
09.2017 - Current
CNA
Oakton Pavillion
10.2013 - 04.2014
Cashier
Burger Bungalow
06.2012 - 07.2017
Associate of Applied Science - Diagnostic Medical Sonography
William Rainey Harper College
High School Diploma -
Elk Grove High School
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