Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fatima Hernandez

Frankfort

Summary

Dynamic and results-driven professional with extensive experience at McDonald's, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and optimizing staff training initiatives. Skilled in problem-solving and employee management, successfully implementing projects that drive operational efficiency and foster a collaborative work environment.

A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.

Overview

8
8
years of professional experience

Work History

Department Manager

McDonald''s
07.2017 - Current
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Health Clerk

Summit Hill School District 161
08.2021 - 03.2022
  • Facilitated communication between patients and medical staff through accurate message-taking or relaying pertinent information.
  • Assisted in the implementation of electronic health records system, improving accuracy and accessibility of patient data.
  • Built strong relationships with patients through effective communication skills, fostering trust and loyalty within the clinic community.

Education

No Degree - Spanish Education

Illinois State University
Normal, IL

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Customer engagement
  • Problem-solving
  • Personnel training and development
  • Employee scheduling
  • Employee management

Languages

Spanish
Native or Bilingual

Timeline

Health Clerk

Summit Hill School District 161
08.2021 - 03.2022

Department Manager

McDonald''s
07.2017 - Current

No Degree - Spanish Education

Illinois State University

Similar Profiles

CREATE PROFILE
Fatima Hernandez