Fatima Hernandez
Elgin
Summary
Adept at driving quality improvement, I significantly enhanced product standards at Hearthside Foods Solutions. Leveraging expertise in quality management systems and a strong work ethic, I led teams to reduce customer complaints and streamline processes. My strategic planning and team collaboration skills have been pivotal in achieving and surpassing organizational goals.
Thorough Quality Assurance Manager creates successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Quality Assurance Coordinator
NP Food Service Sales
09.2024 - 01.2025
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Improved product quality by implementing rigorous testing processes and protocols.
- Served as a trusted advisor to senior management on matters related to quality assurance, contributing valuable insights that informed strategic decision-making processes.
Assistant Quality Supervisor
Hearthside Foods Solutions
03.2016 - 12.2024
- Supported continuous improvement initiatives by identifying areas for potential enhancements in the manufacturing process.
- Facilitated communication between production teams and management regarding quality-related matters, fostering a culture of transparency and collaboration.
- Managed calibration schedules for equipment used in the measurement of product specifications, ensuring accuracy in the assessment of product quality.
- Maintained accurate documentation of quality control activities, ensuring traceability and accountability throughout the production process.
- Developed customized training materials for new Quality Assistants, improving onboarding efficiency and overall team performance.
- Ensured thorough record-keeping practices related to non-conforming materials, supporting timely resolution of issues and minimizing the likelihood of recurrence.
- Actively participated in Lean Six Sigma projects aimed at minimizing waste while maximizing productivity within the organization''s operations.
- Assisted in reducing production defects through meticulous attention to detail and adherence to quality standards.
- Kept abreast of industry best practices regarding quality assurance methodologies, incorporating innovative techniques when applicable to improve overall effectiveness within the role.
- Participated in regular review meetings with management and other team members, providing insight into quality performance metrics and offering suggestions for ongoing improvement initiatives.
- Conducted audits for compliance with industry regulations, ensuring consistent product safety and performance.
- Served as a key point of contact for suppliers, addressing any concerns or discrepancies in material quality while fostering strong working relationships with external partners.
- Collaborated with cross-functional teams to identify root causes of quality issues and develop effective solutions.
- Enhanced product quality by implementing comprehensive inspection and testing processes.
- Improved customer satisfaction by addressing complaints promptly and implementing corrective actions as needed.
- Assisted with independent internal and external audits.
- Helped with customer complaint investigations to improve safety and Quality processes.
- Communicated quality issues with Management promptly.
- Released finished products after reviewing paperwork.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Monitored product quality at all stages of production process.
- Trained other workers in inspection and testing procedures.
- Followed safety protocols while handling hazardous materials.
- Provided feedback to production team regarding product quality.
- Operated and maintained testing equipment.
- Investigated customer complaints to take necessary corrective actions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Updated quality control records and reports.
- Recorded inspection and test results on data sheets.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Directed and supervised 15 employees involved in product inspection and quality control procedures.
- Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
- Oversaw department of 15 by supervising daily operations, providing technical support and coordinating personnel.
- Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
- Maintained QA programs.
- Established inspection equipment to meet quality control standards.
- Maintained inspection equipment and handled repair calls if equipment needed professional repair.
- Supported new product launches by collaborating closely with design engineers to ensure seamless transition from concept to production stage.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Coordinated disposal of discrepant materials unsuitable for rework or recycling.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Monitored staff organization and suggested improvements to daily functionality.
- Reported production malfunctions to managers and production supervisors.
Acting Assistant Quality Supervisor
Hearthside Food Solutions
02.2015 - 03.2016
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Directed and supervised 15 employees involved in product inspection and quality control procedures.
- Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
- Oversaw department of 15 by supervising daily operations, providing technical support and coordinating personnel.
- Implemented robust documentation systems for tracking non-conformances, corrective actions, preventative measures, and process improvements over time.
- Maintained QA programs.
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
- Facilitated effective communication between departments regarding product specifications, tolerances, and testing requirements.
- Maintained inspection equipment and handled repair calls if equipment needed professional repair.
- Supported new product launches by collaborating closely with design engineers to ensure seamless transition from concept to production stage.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Coordinated disposal of discrepant materials unsuitable for rework or recycling.
Quality Assurance Technician
Hearthside Foods Solutions
05.2010 - 01.2015
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Inspected finished products for overall quality and adherence to [Type] specifications.
- Streamlined data collection methods for test results, enabling faster analysis and decision-making regarding product improvements.
- Reduced customer complaints with proactive identification of potential issues during routine testing procedures.
- Collaborated with cross-functional teams to develop comprehensive quality control strategies, ensuring optimal product performance.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
- Provided training on quality assurance best practices for new employees, fostering a culture of excellence within the organization.
- Improved product quality by conducting thorough inspections and identifying defects in the manufacturing process.
- Evaluated effectiveness of corrective actions, making adjustments as necessary to maintain high levels of quality performance.
- Conducted routine internal audits, ensuring that all departments adhered to established company policies and procedures related to product quality.
- Assisted in external audits, showcasing company''s commitment to maintaining high-quality standards throughout its operations.
- Utilized problem-solving skills to identify trends in data that indicated potential areas requiring attention or modification within the manufacturing process.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Documented testing procedures for developers and future testing use.
- Incorporated delivery requirements into planning of testing schedules.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Ensured timely resolution of non-conformance issues by effectively communicating findings to relevant departments and recommending corrective actions.
Education
High School Diploma -
Larkin High School
Elgin, IL05-2009
Skills
- Quality management systems
- Strategic planning
- Material specifications
- Documentation management
- Audit compliance
- Relationship building
- Internal auditing
- Training and development
- Document control
- Quality control analysis
- Leadership proficiency
- Attention to detail
- Critical thinking
- Effective multitasking
- Strong work ethic
- Team collaboration
- Quality control tests
- Production support
- Process documentation
- Employee supervision
- Raw material inspection
- Report writing
- Data collection
- Employee training
- Staff supervision
- High tolerance measurement
- Defect identification
- Invoice verification
- Test management
- Product sampling
- Lean manufacturing methodologies
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Reliability
- Organizational skills
- Team leadership
- Decision-making
- Quality control management
- Team building
- Quality inspection
- Self motivation
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel
Certification
- PCQI- Food Safety Preventive Controls Alliance
PCQI CERTIFICATE
Its a certification that demonstrates a person ability to develop[ and implement food safety plans.
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Quality Assurance Coordinator
NP Food Service Sales
09.2024 - 01.2025
Assistant Quality Supervisor
Hearthside Foods Solutions
03.2016 - 12.2024
Acting Assistant Quality Supervisor
Hearthside Food Solutions
02.2015 - 03.2016
Quality Assurance Technician
Hearthside Foods Solutions
05.2010 - 01.2015
- PCQI- Food Safety Preventive Controls Alliance
High School Diploma -
Larkin High School
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