Fatima Galeana
Chicago
Summary
Hard working college student with motivated attitude with a variety of proficient abilities. Seeking an opportunity to leverage quantitative and qualitative skills to further improve competencies.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Insurance Customer Service Representative
PRO LG INSURANCE AGENCY
05.2025 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Team Member
Burger King
06.2021 - 05.2025
- Greet guests, receive orders, process payments.
- Respond appropriately to de-escalate customer issues.
- Operate cash register, use value added suggestive-selling techniques to generate additional opportunities.
- Verifies the accuracy of guest orders.
- Prepare and package food and drink products.
- Clean kitchen area, dining room, restrooms, and exterior.
- Maintain Health and Safety standards.
- Stock inventory as needed.
- Work in a fast-paced environment and under pressure at multiple workstations.
- Work to resolve issues that arise with customers or staff.
- Communicate in a positive manner with customers, and peers.
- Assisting management with opening and closing procedures.
Education
Psychology
Wilbur Wright College
08-2026
Skills
- Customer Service
- Bilingual (Spanish)
- Dependable
- Effective Communication
- Teamwork
- Adaptability
- Attention to Detail
- Active Listening
- Problem Solving
- Time Management
- Cash Handling
- Client education
- Complaint handling
Languages
Spanish
Native or Bilingual
Timeline
Insurance Customer Service Representative
PRO LG INSURANCE AGENCY
05.2025 - Current
Team Member
Burger King
06.2021 - 05.2025
Psychology
Wilbur Wright College
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