Summary
Overview
Work History
Education
Skills
Certification
Additionalinformation - Skillsprofile
Timeline
Generic

Fallon Milton

Calumet City

Summary

Highly motivated Customer Service Professional with more than 5 years' experience.

Overview

15
15
years of professional experience
1
1
Certification

Work History

DSP

Pactt Learning Center
02.2024 - Current
  • Assisting with daily tasks: Helping with meal preparation, housekeeping, running errands, and attending appointments
  • Teaching life skills: Helping people learn to do things on their own, like choosing groceries and paying for them
  • Maintaining a safe environment: Ensuring that the living environment is safe and follows state regulations
  • Providing counseling: Offering crisis intervention and counseling
  • Managing medications: Depending on the patient's condition, a DSP may administer medications
  • Maintaining records: Keeping paperwork like medication logs, behavioral assessments, and casework notes
  • Providing transportation: Helping people get to doctor appointments, social outings, and other activities
  • Building relationships: Establishing trusting relationships with patients

DSP

Impact
09.2023 - 02.2024
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Security Officer

Titan Security Group
04.2018 - 08.2023
  • Control access for patrons, visitors & vendors while providing excellent customer service
  • Maintain accurate logs
  • Monitor security cameras & conduct patrols to alleviate theft & maintain safe environment

Patient Safety Attendant

Active Visions
03.2019 - 08.2022
  • Assisted adults diagnosed with developmental disabilities find and apply for part time jobs in their communities, providing them with on-going assistance and support according to their needs
  • Recorded details of any client contact in daily progress notes, as well as both weekly and monthly summaries for each client that worked with, for both progress tracking and billing purposes
  • Counseled clients and their families/guardians, upon request, to further explain the benefits for the client, both financially and socially, by beginning work on a part time basis
  • Performed in depth analysis of basic job positions at local businesses
  • Identified potential employers in the community for adults with developmental disabilities
  • Assisted participants with assessment of abilities for appropriate employment

Assistant Manager

Burger King
11.2017 - 11.2019
  • Directed efficient and accurate preparation as well as sale of products for prompt delivery following speed of service guidelines
  • Assisted GM with employee recruiting, hiring, and training of qualified candidates
  • Supervises & trains team members & shift coordinators on team stations
  • Follows cash control/security procedures and helps to implement marketing plans, maintain inventory and manage labor

Guard

American Security
11.2016 - 01.2018
  • Responsible for Daily Activity Report
  • Confirm purchases made by Menards customers for pickup
  • Allow proper access into lumber yard with proper purchase receipts

Crew Manager

White Castle
03.2010 - 10.2016
  • Maintain Store Inventory & schedule store deliveries
  • Run daily reports for shift production
  • Handle customer questions & complaints

Education

High School Diploma -

H.L. Richards High School
Oak Lawn, IL

Associates Degree -

South Suburban College
South Holland, IL
01.2025

Skills

  • TRAINING
  • CUSTOMER SERVICE
  • FOOD SERVICE
  • SANITATION
  • Security
  • DSP

Certification

  • CPI, 04/01/18, Present
  • Security Guard
  • DSP certificate

Additionalinformation - Skillsprofile

  • 5+ years successful customer service experience.
  • Food Service & Sanitation licensed by State of Illinois & Cook County
  • 20 hr Training Certificate
  • Obtained PERC Card

Timeline

DSP

Pactt Learning Center
02.2024 - Current

DSP

Impact
09.2023 - 02.2024

Patient Safety Attendant

Active Visions
03.2019 - 08.2022

Security Officer

Titan Security Group
04.2018 - 08.2023

Assistant Manager

Burger King
11.2017 - 11.2019

Guard

American Security
11.2016 - 01.2018

Crew Manager

White Castle
03.2010 - 10.2016

High School Diploma -

H.L. Richards High School

Associates Degree -

South Suburban College

Similar Profiles

CREATE PROFILE
Fallon Milton