Faith Fraticelli
Caseyville
Summary
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
12
12
years of professional experience
Work History
Server
Woody’z Pub and Grill
Caseyville
07.2021 - Current
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Presented menus and answered questions regarding items.
- Prepared drinks according to standard recipes.
- Stocked service areas with supplies during slow periods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
The Westin Hotel
St Louis
04.2019 - 06.2021
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Joe’s Pizza and Pasta
Fairview Heights
04.2016 - 04.2019
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Zapata’s Mexican Restaurant
Collinsville
05.2013 - 08.2016
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Some College (No Degree) - General Studies
SWIC
Granite City, ILSkills
- Sanitation practices
- Cash handling
- Customer service
- Menu presentation
- Drink preparation
- Supply restocking
- Team collaboration
- Training assistance
- Effective communication
- Time management
- Attention to detail
- Adaptability
- Effective customer upselling
- Guest engagement
- High volume dining
- Teamwork
Timeline
Server
Woody’z Pub and Grill
07.2021 - Current
Server
The Westin Hotel
04.2019 - 06.2021
Server
Joe’s Pizza and Pasta
04.2016 - 04.2019
Server
Zapata’s Mexican Restaurant
05.2013 - 08.2016
Some College (No Degree) - General Studies
SWIC