Faith Alvis
Mattoon,IL
Summary
Dynamic professional with a proven track record at First Mid Bank & Trust, excelling in customer satisfaction and meticulous data management. Recognized for enhancing operational efficiency and reducing errors through attention to detail. Skilled in telephone etiquette and adept at managing multiple priorities, ensuring exceptional service delivery in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Loan Servicing Clerk I
First Mid Bank & Trust
07.2024 - Current
- Utilize strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduce errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improve customer satisfaction by promptly answering inquiries and providing accurate information.
- Manage incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Surveillance Technician
Rural King
12.2023 - 07.2024
- Identified potential security risks by conducting regular site surveys and recommending appropriate solutions.
- Assisted in the reduction of theft incidents by providing thorough video analysis for law enforcement investigations.
- Streamlined monitoring processes by training security personnel on proper camera operation and video review techniques.
- Provided detailed documentation on system specifications, maintenance schedules, and troubleshooting procedures to facilitate future reference and knowledge transfer.
Internship Student
In-sync Exotics Wildlife Rescue And Educational Center
08.2023 - 12.2023
- Provided daily nutrition to over 40 Big Cats by preparing and distributing appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Educated visitors on the importance of conservation efforts, inspiring support for global wildlife preservation initiatives.
- Assisted with veterinary procedures when necessary, ensuring proper restraint techniques were utilized for animal safety and staff protection.
Internship Student
Rural King
05.2023 - 08.2023
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Medical Assistant
Sarah Bush Lincoln Health Center
07.2020 - 08.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Bachelor of Science - Finance
Rasmussen College
07-2025
No Degree - General Studies
Lake Land College
05.2022
High School Diploma -
Mattoon Senior High School
Mattoon05-2022
Skills
- Telephone etiquette
- Customer satisfaction
- File and database management
- Attention to detail
Timeline
Loan Servicing Clerk I
First Mid Bank & Trust
07.2024 - Current
Surveillance Technician
Rural King
12.2023 - 07.2024
Internship Student
In-sync Exotics Wildlife Rescue And Educational Center
08.2023 - 12.2023
Internship Student
Rural King
05.2023 - 08.2023
Medical Assistant
Sarah Bush Lincoln Health Center
07.2020 - 08.2022
Bachelor of Science - Finance
Rasmussen College
No Degree - General Studies
Lake Land College
High School Diploma -
Mattoon Senior High School
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