Fairuz yasmin
Des Plaines
Summary
Dynamic operations professional with experience at Alliance Ground International, excelling in inventory management and customer support. Proven ability to enhance workflow efficiency and resolve issues promptly. Skilled in MS Office and document management, with a strong attention to detail and a collaborative approach that fosters teamwork and positive customer experiences.
Overview
4
4
years of professional experience
Work History
DHL Operations Assistant
Alliance Ground International
Chicago, IL
10.2023 - Current
- Assisted in managing inventory levels and tracking shipments using inventory management systems. (DHL track&trace)
- Managed day-to-day department operations with effective workflow coordination.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Provided administrative support with accurate document preparation and data entry. (DHL TVG/Cargopot)
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Check for customs clearance and operational status.
- Provided flight & trucking plans to the warehouse for operations and special projects.
- Enter tonnage for flights and trucks. (Cargospot)
- Create loadsheets/deadloads for flights and trucks. (Excel)
- Check expiration dates for CCSF and TSA letters.
- Verify methods of screening for AWBs/freights.
Front Office Agent
Total Airport Services Inc.
Chicago, IL
10.2021 - 09.2023
- Provided information on airport services, flight schedules, and local attractions to assist drivers.
- Resolved customer inquiries and complaints promptly, ensuring a positive experience in the work environment.
- Conducted routine audits of front desk procedures to ensure compliance with company policies and standards.
- Collaborated with team members to streamline front office operations and improve workflow efficiency.
- Assisted in training new staff on operational procedures and customer service excellence principles.
- Conducted regular audits on reservation records to maintain data accuracy and avoid overbooking situations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
Hamtramck High School
Hamtramck, MI06-2015
Skills
- MS office
- Document management
- Strong problem solver
- DATABASICS expense knowledge
- Teamwork and collaboration
- Positive attitude
- Attention to detail
- Professional and friendly
- Multitasking
- Customer support
Languages
English
Full Professional
Hindi
Full Professional
Arabic
Full Professional
Urdu
Full Professional
Bengali
Native or Bilingual
Timeline
DHL Operations Assistant
Alliance Ground International
10.2023 - Current
Front Office Agent
Total Airport Services Inc.
10.2021 - 09.2023
High School Diploma -
Hamtramck High School