Summary
Overview
Work History
Skills
LANGUAGES
GOALS
Timeline
Generic

Elvira Alejandra Brito

Blue Island

Summary

Intro: I would like to start my introduction by sharing that helping others is an important part of my life. I am very dedicated to my job and take my position very seriously. I understand the importance of being sympathetic and listen to what is important to my clients, their family or financial issues to make sure that I am guiding them towards a successful future utilizing the services we provide as a firm. I consider myself a team player and continuing to learn leadership development is very important to me. I truly believe that I can add value to any company that gives me the opportunity to work with them. I do everything in my power to make things easier for everyone and I like to take charge of my own responsibilities. I enjoy new challenges and I am also a proactive person. I focus on solutions instead of waiting around to be told how to fix a problem. I like when people come to me to ask me for assistance or guidance but at the same time I look forward to efficiency.

Overview

15
15
years of professional experience

Work History

Intake Specialist & Administrative Management

Faith & Wisdom Legal Solution
05.2020 - 01.2025
  • Foreclosure Defense Intake
  • Immigration Intake ( U-Visa, Mandamus, VAWA)
  • Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
  • Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
  • Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
  • Negotiated contract renewals with clients by demonstrating the continued value of our service offerings and reinforcing the importance of long-term partnerships.
  • Enhanced client satisfaction by proactively addressing concerns and implementing personalized solutions.
  • Established strong relationships with clients, fostering a sense of trust and loyalty to the company.
  • Worked collaboratively with customer service, sales and development teams to resolve complaints and drive experience management.


Loan processing Assistant

One Republic Mortgage
10.2019 - 05.2020
  • Set up and completed loan submission packages.
  • Handled any conditions sent from underwriting departments.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Communicated with customers daily to request information and complete paperwork.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Assembled important paperwork and disclosures for borrower.

Sales & Client Retention

Law Offices of Matthew Baysinger
11.2009 - 05.2019
  • Foreclosure Defense
  • Bankruptcy
  • Tax Resolution
  • Debt Settlement
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Negotiated prices, terms of sales and service agreements.
  • Increased client retention by providing personalized support and prompt resolution of issues.

Skills

  • Multi Task
  • Microsoft 365
  • Air Table
  • Pipedrive
  • SX3
  • Go to Connect
  • Ring Central
  • Bilingual
  • Spanish TV & Radio Advertising

LANGUAGES

English and Spanish

GOALS

I would love to continue my personal and professional growth at a company that knows how to appreciate hard work, dedication and loyalty. Great performance comes with sacrifice. I want to wake up everyday, look in the mirror and say “I love my job. I’m blessed”

Timeline

Intake Specialist & Administrative Management

Faith & Wisdom Legal Solution
05.2020 - 01.2025

Loan processing Assistant

One Republic Mortgage
10.2019 - 05.2020

Sales & Client Retention

Law Offices of Matthew Baysinger
11.2009 - 05.2019
Elvira Alejandra Brito