Ziv Berger
Operations Manager
Rehovot,Israel
Summary
I am an enthusiastic Operations Manager with 7+ years of management experience, eager to contribute to team success trough hard work, attention to detail and excellent organizational skills.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Vendor Operations Manager
BLEND Localization
Tel-Aviv
01.2020 - Current
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked closely with the product and strategy teams to maintain optimum levels of communication to effectively and efficiently complete projects.
- Identified and resolved fulfillment related issues which impact revenue goals and customer expectation.
- Identified issues, analyzed information and provided solutions to problems.
Customer Success Manager
One Hour Translation
Rehovot
02.2016 - 12.2019
- Managed the largest accounts in the company.
- Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates.
- Delivered expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.
- Managed and led a diverse team of technical account managers across multiple
locations, worldwide. - Collaborated with the R&D team to set up or configure our platform as per customer's requirements and troubleshoot technical issues raised by customers.
Support Team Leader
One Hour Translation
Rehovot
03.2015 - 01.2016
- Monitored, identified, and resolved performance behavior and attendance issues for an international team of 8 employees.
- Created and monitored the team's strategy and KPIs.
- Worked closely with the Sales and the Operations teams to improve quality and end user’s satisfaction.
- Collected, aggregated, verified and monitored trend data.
- Created new protocols and developed procedures to ensure maximum efficiency and productivity of the team.
Customer Support Representative
One Hour Translation
Rehovot
10.2014 - 03.2015
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Contributed ideas and practical solutions to support process improvement efforts.
Associate Brand and Retail Manager
M.G.S
Rehovot
08.2009 - 09.2014
Education
Bachelor of Arts - Communication And Media Studies
The Open University of Israel
10.2010 - 09.2017
Skills
Risk analysis and management
Supply chain distribution
Budgeting and forecasting
Work flow planning
Communication skills
Account Management
Enterprise B2B B2C
Critical thinking and problem solving
Timeline
Vendor Operations Manager
BLEND Localization
01.2020 - Current
Customer Success Manager
One Hour Translation
02.2016 - 12.2019
Support Team Leader
One Hour Translation
03.2015 - 01.2016
Customer Support Representative
One Hour Translation
10.2014 - 03.2015
Bachelor of Arts - Communication And Media Studies
The Open University of Israel
10.2010 - 09.2017
Associate Brand and Retail Manager
M.G.S
08.2009 - 09.2014