Ez Austin
Chicago
Summary
Aspiring Cybersecurity Engineer with a strong focus on career development. I have professional IT experience at Air Comfort, LLC, excelling in network maintenance and security audits. Proficient in Java and Python, I developed user-friendly solutions that enhanced productivity. Known for exceptional customer service skills, I effectively resolved client issues at Best Buy, ensuring a positive experience and seamless operations.
Overview
3
3
years of professional experience
Work History
IT Assistant
Air Comfort, LLC.
Broadview, IL
05.2024 - Current
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Developed user-friendly IT solutions for improved staff productivity.
- Conducted regular security audits to identify vulnerabilities and improve overall system protection.
Geek Squad Agent
Best Buy, Geek Squad
Downers Grove, IL
04.2022 - 04.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
Bachelor of Science - Cyber Security
Purdue Northwest
Hammond, IN05-2027
Skills
- Microsoft Office (Excel, PowerPoint, Word)
- Java and Python Programming Knowledge
- HTML
- Cascading Style Sheets (CSS)
- Computer Platforms: Mac, Linux, Windows
Timeline
IT Assistant
Air Comfort, LLC.
05.2024 - Current
Geek Squad Agent
Best Buy, Geek Squad
04.2022 - 04.2024
Bachelor of Science - Cyber Security
Purdue Northwest