EYONNA REYNOLDS
Bellwood
Summary
Self-motivated worker highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Collections Specialist
JP Morgan Chase
11.2022 - Current
- Greeted customers and provided exceptional customer service
- Negotiated payment plans with customers to ensure timely repayment of debt
- Investigated customer disputes and complaints regarding billing errors and incorrect charges
- Processed payments through various methods such as credit cards, online banking and cash transactions
- Attended weekly meetings with internal departments to discuss progress on collections efforts
- Identified past due accounts and contacted account holders to arrange payment
Guest Service Agent
Petco Animal Supplies Stores Inc.
03.2022 - 11.2022
- Managed guest check-in and check-out procedures, reservations and payments
- Mentored new staff on correct procedures, compliance requirements and performance strategies
- Resolved guest challenges and complaints by applying resourceful and actionable solutions
- Provided guest assistance and information regarding local attractions and points of interest
- Welcomed large volume of guests and improved overall customer service
- Maintained important files, running reports and delivering updates on occupancy and revenue
Customer Service
Lowes Home Improvement Warehouse
07.2020 - 10.2021
- Handled irate customers smoothly to achieve performance targets
- Kept thorough records of customer details and previous sales
- Increased profits by upselling and cross-selling to existing customers
- Received and processed client payments and updated accounts
- Assisted customers with price checks, lifting heavy items and addressing other inquiries
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking
- Maintained cleanliness and presentation of stock room and production floor
- Greeted customers promptly and responded to questions
Operation Services
Holmes Students Center: Operation Services
08.2018 - 02.2021
- Company Overview: Guest Services for the main building on campus
- Set Up & Tear Down Events
- Staff big events in Student center
- Created communication strategies to meet client objectives
- Provided onsite training
- Guest Services for the main building on campus
Sales Associate
Old Navy
08.2016 - 11.2020
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Offered product and service consultations and employed upselling techniques
- Recommended optimal merchandise based on customer needs and desires
Sales Associate
Justice: Girls & Clothing
08.2015 - 02.2016
- Educated customers on product and service offerings
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Recommended merchandise to customers based on needs and preferences
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Coached team members on security risks and loss prevention to aid in mitigating store theft
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
Education
Bachelor of Science - Sociology, Family and Psychology
Northern Illinois University
01.2021
High School Diploma -
Downers Grove North High School
01.2017
Skills
- Customer service
- Flexible schedule
- Communication skills
- Multi-tasking strength
- Operations Support
- Teamwork and Collaboration
- Merchandising Knowledge
- Stockroom Upkeep
Timeline
Collections Specialist
JP Morgan Chase
11.2022 - Current
Guest Service Agent
Petco Animal Supplies Stores Inc.
03.2022 - 11.2022
Customer Service
Lowes Home Improvement Warehouse
07.2020 - 10.2021
Operation Services
Holmes Students Center: Operation Services
08.2018 - 02.2021
Sales Associate
Old Navy
08.2016 - 11.2020
Sales Associate
Justice: Girls & Clothing
08.2015 - 02.2016
High School Diploma -
Downers Grove North High School
Bachelor of Science - Sociology, Family and Psychology
Northern Illinois University
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