Eylenis Rumardo
Waukegan
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Bilingual and ready to translate.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Villas At Fortune Place
Kissimmee
03.2023 - 01.2025
- Customer service.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Updated computer system with current guest information.
- Welcomed large volume of guests and improved overall customer service.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Maintained accurate records of all guests' stays and charges.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Posted incidental charges to ledgers, manually or by using computers.
- Answered incoming calls and directed them to the appropriate personnel.
- complete night audits
Crew Supervisor
Azotic Stone Solution
Kissimmee
06.2021 - 03.2023
- Updated and maintained databases with current information.
- Provided guidance on safety protocols to be followed during all phases of construction projects.
- Managed scheduling of personnel, equipment and supplies throughout the duration of a project.
- make orders to home depot
- make tracking expense sheets
- help with budget list
- take phone calls for owner
- repair holes in walls and took care of ceiling fan installation
- punch list
- work with power tools
Sales Associate
Discovery Clothing Company
Kissimmee
06.2021 - 02.2022
- Demonstrated product features and benefits for customers' needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed promotional strategies to increase sales volume.
- keep up with trends
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed credit card transactions quickly and securely.
- Maintained cleanliness of store environment including floors, windows, displays.
- help with translation from english to spanish
Education
License - Cosmetology
Academy of Career Training
Kissimmee, FL03-2025
Some College (No Degree) - Business
Valencia College
Orlando, FLSkills
- Customer service
- Cosmetology techniques
- Makeup application
- Visual merchandising
- hair stylist
- braided
- Product knowledge
- Team collaboration
- Microsoft office
- Problem-solving skills
- Front desk management
- Room charges
- Hotel services and hospitality
- Cash handling
- Payment processing
- Property management systems
Languages
Spanish
Native/ Bilingual
Certification
- cosmetology
- real estate in Florida
Affiliations
- I love playing volleyball
- Take hair clients on the side
- stay active at the gym
References
References available upon request.
Timeline
Front Desk Clerk
Villas At Fortune Place
03.2023 - 01.2025
Crew Supervisor
Azotic Stone Solution
06.2021 - 03.2023
Sales Associate
Discovery Clothing Company
06.2021 - 02.2022
License - Cosmetology
Academy of Career Training
Some College (No Degree) - Business
Valencia College