Eyal Steuermann
Hertzliya
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
1
1
Certification
Work History
Customer Service Representative
Cleaning pro
Modiin
10.2024 - Current
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Answered customer inquiries via phone, email, and chat.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Lidership Course - Lidership & Education
Machon LeMadrichim
Jerusalem06-2020
Some College (No Degree) - Undergraduate Program in Government, Diplomacy An
Reichman University
HertzliyaSkills
- Microsoft office expertise
- Conflict resolution
- Flexible and adaptable
- Multitasking Abilities
- Scheduling coordination
- Leadership Management
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Hebrew
Intermediate (B1)
B1
Accomplishments
- Best volunteer on the XIII Panamerican Maccabi Games 2015
Certification
- Machon LeMadrichim
- Overall producer, maccabi theater group
- Olami Chile award
Choosen position
- Customer Support Specialist - Spanish speaking (Candex)
- https://www.linkedin.com/jobs/search/currentJobId=4135293718&distance=25&geoId=101620260&keywords=Customer%20Support%20Representative&origin=JOB_SEARCH_PAGE_KEYWORD_SUGGESTION&refresh=true
Timeline
Customer Service Representative
Cleaning pro
10.2024 - Current
Lidership Course - Lidership & Education
Machon LeMadrichim
Some College (No Degree) - Undergraduate Program in Government, Diplomacy An
Reichman University
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