Eyal Levi
Tier 3 Support Engineer
Sparks
Summary
Experienced System Engineer with a strong technical background in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Technical Support Engineer Tier 3
Cellebrite LTD
08.2022 - 01.2024
- Provided remote and on-site assistance to clients for for complicated All-in-one/Distributed analytics product.
- Documented faults and bugs for referral to development staff for use in updates.
- Managed multiple concurrent support cases with precision and focus, resulting in high rate of case closure within target timelines.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Analyzing variety of logs from different components.
- Works in collaboration with R&D Team and Product Team.
System Engineer Tier 3
GNS Cloud Solutions (O.M.C Group)
03.2020 - 08.2022
- Administer Servers (Linux\Windows) in a cloud environment(VMWARE based). supporting clients locally and globally
- Pre-sales of advanced cloud systems
- Maintenance of a complicated and sensitive environment.
- Install upgrades/patches, establish system monitoring and maintain security protocols
- Project Manager - Perform and Oversight projects for clients. Starting from assessing clients needs to working with his parties to build and configure needed environments and meeting client deadlines. managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Provided technical leadership and delivered innovative products and services to address customer specific requirements.
Communication Infrastructure Technician
Kibbutz Kfar Massaryk
12.2018 - 01.2020
- Responsible for scaling and physical deployment of new communication (internet, telephone, etc.) infrastructure
- Installing new rack equipment, installing copper and fiber cabling, handling computer equipment and parts, managing network gear during installation and repair
Education
Networking And Cyber Security Course
Hacker-U
Israel 12.2018 - 02.2020
Skills
Operating Systems: Windows Linux Red Hat Ubuntu CentOS
Websites Services: Apache Nginx IIS
Database Services: MySQL MSSQL PostgreSQL MariaDB Percona\Galera SQL
Firewalls: Sophos UTM 9 Sophos XG PFsense
WAF & CDN: Reblaze Akamai Cloudflare
Case/Bug Management: Salesforce Jira Confluence
Network Administration: LAN WAN NAT VPN
Others: SSL certificate DNS Management HAproxy Load-Balancer
Additional Information
Holding a legal work permit in US (Social Security Card - Valid for work with DHS authorization) - since April 2024
Timeline
Technical Support Engineer Tier 3
Cellebrite LTD
08.2022 - 01.2024
System Engineer Tier 3
GNS Cloud Solutions (O.M.C Group)
03.2020 - 08.2022
Communication Infrastructure Technician
Kibbutz Kfar Massaryk
12.2018 - 01.2020
Networking And Cyber Security Course
Hacker-U
12.2018 - 02.2020