Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evy Heins

Antioch

Summary

With a proven track record at Journeys, I excel in achieving sales targets through exceptional service and visual merchandising. Skilled in adaptability and teamwork, I consistently enhance team efficiency and drive results, with a focus on innovative solutions and customer engagement.

Overview

3
3
years of professional experience

Work History

Ski Rental Technician

Vail Resorts Inc
11.2024 - Current
  • Boosted repeat business through exceptional customer service and timely resolution of issues.
  • Streamlined the rental process for increased efficiency by maintaining accurate records and inventory management.
  • Actively participated in local community events as a representative of the company, raising brand awareness among potential customers.
  • Implemented an online reservation system, streamlining the booking process for guests and improving overall efficiency.
  • Maintained a clean and organized work environment, ensuring optimal functionality and safety for both staff and customers.
  • Contributed to a positive team atmosphere through effective communication and collaboration with colleagues.
  • Addressed customer inquiries in a professional manner, resulting in higher levels of satisfaction with our services.
  • Ensured proper fitting of ski equipment to minimize risk of injury and maximize comfort for clients.
  • Managed multiple tasks in high-volume environment.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.

Sales Lead

Journeys Shoes
10.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.


  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Cleaner

Cypress Resort
05.2024 - 08.2024
  • Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
  • Empty trash bins regularly to prevent overflow and unpleasant odors.
  • Ensured hygiene by regularly cleaning and restocking restroom supplies.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.

Sales Associate

Journeys Shoes
08.2021 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.


  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Education

Antioch Community High School
Antioch
05.2023

Skills

  • Adaptive learning
  • Contract management
  • Teamwork and collaboration
  • Customer service
  • Active listening
  • Adaptability and flexibility
  • Conflict resolution
  • Visual merchandising

Timeline

Ski Rental Technician

Vail Resorts Inc
11.2024 - Current

Cleaner

Cypress Resort
05.2024 - 08.2024

Sales Lead

Journeys Shoes
10.2022 - Current

Sales Associate

Journeys Shoes
08.2021 - 10.2022

Antioch Community High School

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Evy Heins