Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Assistant Account Director
TEC Services
09.2023 - Current
Overseeing the cleaning of 184 locations throughout Illinois, Indiana and Iowa.
Directly supervises 7 area managers.
Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
Area Manager
TEC Services
03.2020 - 09.2023
Overseeing cleaning of 30 - 35 locations
Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Conducted regular inspections to identify areas for improvement.
Area Manager
KNM Cleaning Services LLC
01.2015 - 02.2020
Overseeing the cleaning of 50-70 locations throughout VA, PA, MD and DC
Directed workforce planning, customer retention, and customer service management for multiple locations.
Brought in exceptional candidates to boost team productivity and operational efficiency.
Supervisor
Bright Management Inc
03.2012 - 01.2015
Monitored employees performance and safety, conducting retraining to correct problems and optimize productivity.
Evaluated employee performance and coached and trained to improve weak areas.
Floor Technician
Bright Management Inc
01.2009 - 03.2012
Buffed, scrubbed and waxed VCT floors.
Education
Associate of Arts -
Lord Fairfax Community College
Middletown, VA
05.2010
Skills
Customer Relationship Management
Account relationship management
Verbal Communication
Advertising Strategies
Territory Growth
Territory Management
Timeline
Assistant Account Director
TEC Services
09.2023 - Current
Area Manager
TEC Services
03.2020 - 09.2023
Area Manager
KNM Cleaning Services LLC
01.2015 - 02.2020
Supervisor
Bright Management Inc
03.2012 - 01.2015
Floor Technician
Bright Management Inc
01.2009 - 03.2012
Associate of Arts -
Lord Fairfax Community College
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