YVONNE SHACK

• Directed, supervised and evaluated medical, clerical or maintenance personnel.
• Collected information, verified insurance and collected co-payments for patients as part of check-in process.
• Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume practice.
• Maintained awareness of government regulations, health insurance changes and financing options.
• Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
• Verified patient insurance coverage, eligibility and benefits.
• Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
• Oversaw office inventory and timely reordering of supplies.
• Assisted with referrals and prepared medical records for patients.
• Reviewed documentation for accuracy before submitting claims.

• Monitored patient progress and updated care plans accordingly.
• Developed treatment plans based on individualized assessment of each patient's needs.
• Instructed patients on policies and required actions for different types of appointments and procedures.
• Coordinated care plans for patients by collaborating closely with healthcare professionals and specialists.
• Troubleshot and resolved complex customer service issues to enhance patient and family experience.
• Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
• Scheduled evaluations and procedures for patients.

• Maintained accurate records of patient appointments in computer system.
• Worked collaboratively with other team members to meet departmental goals.
• Answered incoming calls from potential new patients and existing patient inquiries.
• Provided clear instructions to patients regarding their upcoming visits.
• Verified insurance information prior to appointment booking.
• Greeted patients upon arrival and provided them with necessary paperwork.
• Scheduled and confirmed appointments.

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• Greeted visitors, determined their needs and directed them to the appropriate personnel.
• Opened, sorted and routed incoming mail and prepared outgoing mail.
• Facilitated communication within the office and with external partners.
• Inventoried and ordered materials, supplies and services.
• Delivered messages and ran errands.
• Reviewed files, records and other documents to obtain information or respond to requests.
• Performed data entry tasks into various computer systems accurately and efficiently.
• Organized and scheduled meetings and appointments for management.
• Managed inventory of office supplies and placed orders when needed.
• Coordinated travel arrangements for staff, including flight and hotel bookings.
• Maintained confidentiality of sensitive information and documents.
• Supported bookkeeping tasks such as invoicing and expense tracking.

• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Provided exceptional customer service to ensure customer satisfaction.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Developed strong relationships with customers by providing personalized assistance and support.
• Contacted customers about potential service upgrades, new services and account changes.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Promoted available products and services to customers during service, account management and order calls.