Evgenia Bolshakova

• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Analyzed open orders, backlog, and sales data to provide sales team with insights.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Generated business intelligence reports to inform strategic decision-making.
• Developed customized reports, summarizing and presenting data in visually appealing format.
• Provided technical support for troubleshooting analytics and reporting issues.

• CRM MS Dynamics user support (finance module)
• Responded to inquiries by phone, email and walk-up requests.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Supported of Business applications, wrote technical documentation, instructions.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Patched software and installed new versions to eliminate security problems and protect data.

Analyzed existing systems and databases and recommended enhancements to solve business needs

• Communicated and explained business requirements to team members to understand and implement functional demands.
• Resolved problems, improved operations and provided exceptional service.
• Developed strong communication and organizational skills through working on group projects.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Self-motivated, with a strong sense of personal responsibility.

• Wrote and reviewed tickets to request maintenance to various types of equipment.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
• Offered new customers training to reduce frustration and improve customer satisfaction.
• Used ticketing systems to manage and process support actions and requests.