Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Evelynn Garcia

Chicago

Summary

Customer-oriented Doorman/Security/ Concierge experienced in working with a sophisticated clientele. Great at prioritizing tasks and alleviating issues with a calm demeanor. Looking to utilize top-notch interpersonal skills in a hospitality environment. Highly skilled, experienced and reliable doorman. Adept in providing excellent customer service and knowledgeable about entry screening protocol and safety guidelines. Committed to the highest level of support and handling all duties in a friendly and positive manner. Authorized to work in the US for any employer

Overview

14
14
years of professional experience

Work History

Assistant Manager

LAZ Parking
11.2021 - 12.2024
  • Assisted with the management and development of the location(s) team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline
  • Responsible for completion of daily tasks at assigned location in the absence of an assigned frontline employee(s) or on a regular basis to fill a shift
  • Identifying high potential employees to support the organization’s continued growth
  • Support Facilities Manager with time entries into payroll system, scheduling shifts, training, etc
  • Responsible for assisting with the opening of newly assigned locations
  • Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses
  • Responsible for developing client relationships and business retention
  • Assisted the region with the operations preparation for potential new locations as it relates to facility services, etc
  • Daily, Weekly, Monthly, and Annual financial and operational reports as required
  • Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients
  • Managing, planning, scheduling, training, and directing the activities of Team Leaders and frontline staff
  • Implemented and completed other projects, programs, and initiatives that may arise from the operation of assigned location
  • Communicated with local police department and emergency management teams related to claims and daily operation
  • Assisted with the monitoring, review, and analysis of the market rate structures
  • Implementation and completion of other projects, programs, and initiatives that may arise from assigned location
  • Additional duties as assigned

Personal Care Aide

Department Of Human Rehabilitations
06.2019 - 07.2022
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein
  • Monitored vital signs and medication use, documenting variances and concerning responses
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
  • Helped clients maintain daily living standards by assisting with personal hygiene needs
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
  • Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming
  • Monitored clients' progress to report necessary changes
  • Worked to improve patient outlook and daily living through compassionate care

Customer Service Representative

LAZ Parking
06.2021 - 11.2021
  • Greeted customers by name, was responsive and timely with correspondence and problem resolution, and displayed a caring attitude, developed a rapport with the customer base
  • Assisted customers in lobbies, lanes, and in the parking office; help direct traffic
  • Promoted good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude
  • Add/delete accounts, and key in required information from monthly applications in the parking revenue control system
  • Assisted with cashiering functions as needed
  • Oversee general maintenance of the garage - sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc
  • Maintained and repaired any malfunctioning parking equipment to ensure appropriate access to customers
  • Completeother related duties as assigned

Doorman/Security/Concierge

Titan Security Group
03.2020 - 04.2021
  • Train and qualify to work assigned post
  • Understands the specific and general post instructions for that assigned post
  • Maintain practical knowledge of all additional and emergency post instructions that are called for by the client
  • Maintain access control procedures set by building management
  • Effectively utilize access control systems, visitor management systems and CCTV systems as needed
  • Identify all tenants and/or visitors upon arrival
  • Greet and assist tenants and visitors, in a friendly and efficient manner, leaving a positive first impression
  • Take ownership of the building exterior area to ensure cleanliness and comfort of tenants and visitors
  • Act as a resource for tenant and visitor inquiries regarding building related questions
  • Address traffic control issues on the street and sidewalk adjacent to the facility property
  • Provide excellent Customer Service to all parties encountered while on duty
  • Provide assistance with tenants/visitors entering and exiting vehicles
  • Signal taxis for tenants and facility guests who request them
  • Ensure visitors and vendors are properly signed in prior to accessing the building
  • Observe departing personnel to guard against theft of tenant or building property
  • Respond to incidents including property emergencies
  • Conduct general patrols of the entire property during various hours, if required, including numerous flights of stairs and patrols of the exterior in any weather conditions
  • Ability to stand/sit/walk for extended periods of time
  • Ability to work an outdoor position
  • Assist tenants and visitors with directions and general business information
  • Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning of equipment, to building and Titan management
  • Provide excellent Customer Service to all parties encountered while on duty

Doorman

Business Services Of America
01.2018 - 01.2020
  • Maintained pristine condition of lobby at all times and removed trash and discarded items immediately Discussed Resident issues with Property manager to devise speedy resolutions
  • Immediately responded to Resident concerns and requests and quickly handled all issues
  • Greeted visitors pleasantly upon arrival at the condominium and offered immediate assistance
  • Delivered an exceptional level of service to each Resident by listening to concerns and answering questions
  • Maintained safety by quickly responding to alarms and investigating disturbances
  • Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry
  • Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement
  • Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity
  • Monitored and secured several building entrances
  • Monitored several security cameras and fire, building and alarm systems
  • Retrieve packages after hours for the Residents
  • Receive packages for Residents
  • Open doors for guests and residents as they arrive and leave

Security Officer

All Point Security
11.2015 - 12.2017
  • Monitored and secured several building entrances
  • Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry
  • Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement
  • Monitored several security cameras and fire, building and alarm systems
  • Maintained safety by quickly responding to alarms and investigating disturbances
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates
  • Checked passes and credentials of persons seeking to enter property and issued passes for guests
  • Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity
  • Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds
  • Enforce ID's Checks
  • Communicate using two way radios
  • Prevent losses and damages by reporting irregularities
  • Informing violators of policy and procedures

Security Officer

Securitas Security
05.2013 - 08.2015
  • Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity
  • Monitored several security cameras and fire, building and alarm systems
  • Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry
  • Maintained safety by quickly responding to alarms and investigating disturbances
  • Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds
  • Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions
  • Enforce ID's checks
  • Prevents losses and damages by reporting irregularities
  • Communicate using two way radios
  • Informing violators of policy and procedures

Warehouse Picker

Amazon Warehouse
09.2010 - 05.2013
  • Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets
  • Identified defective, lost or missing merchandise and promptly reported issues to supervisor
  • Rotated goods in inventory by following 'first in, first out' approach to keep shelves organized and well-stocked
  • Methodically picked, packed and labeled merchandise to prepare for shipment
  • Effectively communicated with all levels of staff and management
  • Moved boxes, containers and pallets with equipment such as Fork lifts and Cherry Pickers to meet demanding production targets
  • Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement
  • Operated forklifts and other transportation vehicles to move merchandise to and from target destinations
  • Cleaned and maintained warehouse in compliance with OSHA safety standards
  • Replenished inventory with focus on addressing customer needs
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories
  • Unloaded freight using pallet jacks to transport heavy items to locations in warehouse
  • Contributed ideas on ways to improve or optimize warehousing procedures

Education

High school or equivalent - undefined

Associate Degree In Nursing - Nursing

Malcolm X College
Chicago, IL

Skills

  • Quality program
  • Forklift
  • Forklift certified
  • Shipping
  • Shipping and receiving
  • Customer Engagement
  • Organization skills
  • Inventory
  • Inventory control
  • Time management
  • Detail-oriented
  • Etiquette
  • Phone etiquette
  • Customer Satisfaction
  • Case management
  • Strategic planning
  • Computer Skills
  • Training
  • Security
  • CCTV Surveillance
  • Personal Assistant Experience
  • Order Picking
  • Communication skills
  • Organizational skills
  • Janitorial experience
  • Cleaning
  • Custodial experience

Additional Information

  • Skills Time management Inventory organization
  • Guest services Wrapping and boxing
  • Strategic planning Shipping and receiving
  • Client safety and first aid Forklift certified
  • Compassionate client care Customer service-oriented
  • Quality program protocols Manufacturing and warehouse procedures
  • Knowledge of state regulations Service-oriented
  • Case management experience Detail-oriented
  • Client satisfaction Team collaboration
  • Proper phone etiquette Strong organization skills
  • Verbal communication Shipping and receiving proficiency
  • Inventory control procedures

Timeline

Assistant Manager

LAZ Parking
11.2021 - 12.2024

Customer Service Representative

LAZ Parking
06.2021 - 11.2021

Doorman/Security/Concierge

Titan Security Group
03.2020 - 04.2021

Personal Care Aide

Department Of Human Rehabilitations
06.2019 - 07.2022

Doorman

Business Services Of America
01.2018 - 01.2020

Security Officer

All Point Security
11.2015 - 12.2017

Security Officer

Securitas Security
05.2013 - 08.2015

Warehouse Picker

Amazon Warehouse
09.2010 - 05.2013

High school or equivalent - undefined

Associate Degree In Nursing - Nursing

Malcolm X College

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Evelynn Garcia