Evelyn Gutierrez
Aurora
Summary
Detail-oriented professional with a proven track record in managing medical office operations, coordinating front desk activities, and maintaining accurate patient records. Expertise in utilizing medical software and practice management systems enhances operational efficiency and accuracy within healthcare settings. A strong commitment to delivering exceptional patient care and customer service drives all interactions, ensuring a positive experience for patients and staff.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Endeavor Health
Naperville, IL
04.2024 - Current
- Administered patient care, including vital signs monitoring and medication administration.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained client medical history, medication information, symptoms, and allergies.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Contributed to team success with strong collaboration skills, assisting colleagues in various tasks when needed.
Medical Front Office Receptionist
Premier Internists
Aurora, IL
05.2022 - 04.2024
- Greeted patients and visitors in a friendly and professional manner.
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Verified patient demographic information at time of check-in and check-out.
- Regularly reviewed office supply inventory levels and placed orders when necessary.
- Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Helped patients complete necessary medical forms and documentation.
Front Desk Receptionist
Ascension Living
Aurora, IL
12.2021 - 05.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Signed for packages, recorded deliveries and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Shift Leader
Panda Express
Aurora, IL
03.2019 - 10.2021
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Maintain a clean and organized work environment, including floors,counters, shelves, and storage areas.
- Assists customers with their orders, answering questions about menu items and making recommendations as needed.
Sales Associate
Journeys Kidz
Aurora, IL
07.2018 - 03.2019
- Greeted customers warmly and offered assistance.
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all time.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Provided accurate information about products, prices and availably both in person and over the phone.
- Tagged new merchandise for sale and updated signs
- Opened and closed cash registers, balanced cash drawers, and made deposits.
Education
High School Diploma -
East Aurora High School
Aurora, IL05-2020
Medical Assisting
Ohio School Of Phlebotomy
Naperville, ILSkills
- Fast Learner
- Organization and Time Management
- Bilingual
- Experience with Epic
- Teamwork and Collaboration
- Patient scheduling
- Vital sign monitoring
Certification
- Basic Life Support - CPR
- National Healthcare Association In Medical Assistant
Languages
English
Professional
Spanish
Professional
Timeline
Certified Medical Assistant
Endeavor Health
04.2024 - Current
Medical Front Office Receptionist
Premier Internists
05.2022 - 04.2024
Front Desk Receptionist
Ascension Living
12.2021 - 05.2022
Shift Leader
Panda Express
03.2019 - 10.2021
Sales Associate
Journeys Kidz
07.2018 - 03.2019
Medical Assisting
Ohio School Of Phlebotomy
High School Diploma -
East Aurora High School