Evelyn Castillo-Torres
Beach Park
Summary
Dynamic Crew Chief at Culver's with expertise in operational efficiency and customer service. Bilingual in English and
Spanish. Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task
completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during
peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer
satisfaction and workplace harmony
Overview
7
7
years of professional experience
Work History
Assistant Manager
Culvers Franchising System
Waukegan
05.2019 - 04.2026
- Supervised team members to ensure high-quality customer service standards.
- Managed daily operations to maintain efficient food preparation and service flow.
- Trained new employees on company policies and operational procedures.
- Provide excellent customer service by assisting guests and resolving concerns in a professional manner.
- Answer phone calls and handle customer inquiries efficiently.
- Manage cash handling, including register operations and balancing.
- Support daily sales operations and promote products to increase revenue.
- Assist with store management tasks, including scheduling and shift supervision.
- Monitor and maintain inventory levels to ensure product availability.
- Demonstrate leadership by guiding team members and maintaining a positive work environment .
Education
College of Lake County
Waukegan, IL04-2026
Skills
- Customer service
- Team leadership
- Employee training
- Inventory management
- Bilingual: English/ Spanish
- Social Media
- Google Docs/Slides/Sheets
- Word & Excel
- Cash Handling
- Food Safety
- Telephone etiquette
- ServeSafe Manager
- Restaurant Operations
References
References available upon request.
Timeline
Assistant Manager
Culvers Franchising System
05.2019 - 04.2026
College of Lake County