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Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Demonstrated knowledge of admissions, insurance verification and authorization processes in hospital and medical office settings.

Experienced with patient registration, insurance verification, and managing patient inquiries. Uses effective communication to ensure seamless patient interactions and adherence to healthcare protocols. Track record of enhancing patient satisfaction through efficient and compassionate service.

Dedicated healthcare professional with extensive experience in patient registration, insurance verification, and managing patient inquiries. Demonstrates a proven ability to enhance patient satisfaction through effective communication and compassionate service, ensuring seamless interactions while adhering to healthcare protocols. Strong problem-solving skills combined with a commitment to continuous learning and teamwork make a valuable asset in achieving organizational objectives. Eager to embrace new challenges and contribute positively to team success with enthusiasm and dedication.


  Well-rounded professional backed by patient care and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
  Manage deadlines and meet quality standards with accuracy and consistent attention to detail.
  Able to make decisions based on facts and experience and implement course of action.
  Critical thinking skills necessary to interpret and apply information and resolve problems. Communication Platforms – Zoom, Skype, Google Meet, and MS Teams Microsoft Office Applications – Word, Excel, and PowerPoint | Type65 WPM Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Insurance Verification Medical Office Procedures Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS) Workers Compensation Insurance Claim Processing CMS1500 CMS1450 (UB-04) eClinicalWorks Front Office Operations Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT) Authorized to work in the US for any employer


Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Proven track record in enhancing patient access processes at Promedica, showcasing expertise in HIPAA compliance and exceptional communication. Leveraged healthcare software knowledge and front desk operations skills to improve patient scheduling efficiency by 30%. Demonstrates professionalism and dedication, excelling in multitasking and organization. Also a fast typer, and efficient with typing of 150 wpm. Great with patients, and showing the compassion and empathy for the patients, going out of the way to help this patients.

Evelin Saavedra

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Patient Access Specialist

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Bachelor of Science - Nursing

Associate of Applied Science -

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Patient Access Specialist

Caregiver

Bachelor of Science - Nursing

Associate of Applied Science -

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