Evelin Hernandez
Carbondale
Summary
Versatile and bilingual professional with a proven record in enhancing customer service and individual care at Specialized Training for Adult Rehabilitation. Excelled in sales, problem-solving, and collaboration, significantly improving client satisfaction. Skilled in adapting to diverse team environments and cross-training, showcasing dependability and strong communication abilities.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Specialized Training for Adult Rehabilitation
10.2020 - Current
- Maintain clean, safe, and well-organized patient environment.
- Document progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhance quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Train new staff on best practices in direct support, elevating overall quality of care provided.
Sales and Support Generalist
Victoria's Secret
05.2019 - 12.2019
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Kept work areas clean and neat to promote efficient operations.
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
Sales Associate
Walmart
05.2016 - 07.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Skills
- Sales
- Bilingual/fluent in Spanish
- Dependability
- Strong communication
- Collaboration
- Active listening
- Problem solving
- Exceptional customer service
- Ability to be cross trained
- Ability to adapt easily
Timeline
Direct Support Professional
Specialized Training for Adult Rehabilitation
10.2020 - Current
Sales and Support Generalist
Victoria's Secret
05.2019 - 12.2019
Sales Associate
Walmart
05.2016 - 07.2016
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