Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Evelin Catalan

Streamwood

Summary

Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities. Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.

Overview

4
4
years of professional experience

Work History

Associate Banker

BMO
West Dundee
07.2024 - Current
  • Helped customers understand and use mobile applications and online banking.
  • Educated customers about the features and benefits of different types of banking products offered by the bank.
  • Analyzed customer needs and provided appropriate financial solutions.
  • Ensured compliance with all regulatory requirements during the process of account opening and management.
  • Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.

Team Member

Menards
Hanover Park
03.2021 - 07.2024
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Assisted customers with product selection and ordering process.
  • Collaborated with team members to maximize productivity and efficiency.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Provided customer service support to ensure satisfaction.
  • Participated in team meetings to discuss strategies for improvement.

Education

Associate of Arts - Information Technology

Elgin Community College
Elgin, IL
12-2025

Skills

  • Network troubleshooting
  • Customer service
  • Regulatory compliance
  • Team collaboration
  • Problem solving
  • Sales proficiency
  • Creative thinking
  • Analytical thinking
  • Clear communication
  • Positive attitude

Languages

Spanish
Native/ Bilingual
French
Limited

Timeline

Associate Banker

BMO
07.2024 - Current

Team Member

Menards
03.2021 - 07.2024

Associate of Arts - Information Technology

Elgin Community College
Evelin Catalan