Evelia Rosario

• Current Assist passengers and travel agents with day of departure issues such as missed flights, issues in destination, schedule change and any other issue that may occur while on vacation.
• Handles special projects for management as requested

Primary Functional Expertise • Receive phone calls from Travel Agents, Consumers, and Staff in regards to sked changes, price matches, lap children requests, extending options, correcting tour I.D.’s, adding and deleting insurance, partial and full cancelations, adding and deleting supplements, revising material, and name changes • Process reservations for destinations such as Mexico, Caribbean, Hawaii, Europe, and Ski • Assist top agencies such as Signature and Crystal accounts • Process emails and assist other departments such as Groups, Customer Care, Royalties, and Air Operations. • Assist passengers and travel agents with day of departure issues such as missed flights, issues in destination, and schedule changes • Works queues to assist with cancelled reservations and schedule changes • Handles special projects for management as requested Secondary Functional Expertise • Run transfer manifest reports and add missing transfers to reservations • Assist in opening rooms in SAP and changing the hotel inventory as required • Assist reservations by handling support calls • Process operations alerts after hours and on weekends