Evan Richardson
Palatine
Summary
Experienced retail manager with a strong focus on customer service and inventory management. Over 7 years of leadership experience, dedicated to optimizing operations and improving customer satisfaction. Proficient in staff training, conflict resolution, and visual merchandising, with a history of achieving operational excellence and high customer satisfaction rates.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Mate
Trader Joe's
Oak Park
05.2019 - Current
- Trained new staff on store policies and procedures effectively.
- Provided exceptional service to foster a welcoming shopping environment.
- Coordinated with team members to streamline store operations.
- Assisted customers with product selections and inquiries.
- Managed inventory levels and reported discrepancies to management.
- Established visual merchandising standards improving product visibility and appeal.
- Monitored sales trends to optimize product placement strategies.
- Managed staff scheduling to maintain optimal coverage during peak shopping hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Service Operations Manager
Mariano's
Western Springs
10.2013 - 05.2019
- Established KPIs to assess and improve effectiveness of service operations.
- Monitored staff performance to uphold company policies and enhance service quality.
- Managed staff scheduling to optimize labor resources and meet customer demand.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Conducted regular training sessions for new hires on customer service best practices.
- Provided actionable feedback on process improvements to address customer concerns.
- Collaborated with department heads to streamline communication across teams.
- Ensured compliance with applicable laws and regulations pertaining to customer service operations.
Education
High School Diploma -
Oak Park River Forest High School
Oak Park, IL06-2010
Some College (No Degree) - Culinary Arts
College of DuPage (August 2013-May 2014)
Glen Ellyn, ILSome College (No Degree) - Arts, Entertainment and Media Management
Columbia College Chicago (August 2010-May 2013)
Chicago, ILSkills
- Inventory management
- Sales analysis
- Visual merchandising
- Customer service
- Staff scheduling
- Compliance management
- Employee training
- Performance evaluation
- Leadership development
- Team collaboration
- Problem solving
- Conflict resolution
Certification
ServSafe Food Protection Manager, ANSI-CFP 2022
Timeline
Mate
Trader Joe's
05.2019 - Current
Service Operations Manager
Mariano's
10.2013 - 05.2019
High School Diploma -
Oak Park River Forest High School
Some College (No Degree) - Culinary Arts
College of DuPage (August 2013-May 2014)
Some College (No Degree) - Arts, Entertainment and Media Management
Columbia College Chicago (August 2010-May 2013)