Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

EVALINA GONZALEZ

Chicago

Summary

Professional with robust background in patient account management and billing processes. Extensive experience in resolving complex account issues and ensuring smooth financial operations. Known for fostering team collaboration and adapting to dynamic work environments. Expertise in medical billing, patient communication, and regulatory compliance.

Overview

17
17
years of professional experience

Work History

Dynamic Scheduler

University medical Center
08.2023 - Current
  • Coordinated schedules for remakes and reworks to handle non-conformance issues.
  • Operated photocopiers, scanners and office computers to complete clerical tasks.
  • Communicated production changes and status updates during well-coordinated daily production meetings.
  • Answered phones and transferred callers to requested personnel or voicemail.
  • Evaluated administrative processes to identify inefficiencies and develop solutions.
  • Increased site compliance with scheduled and unscheduled audits.
  • Counted both cash and card transactions at each shift's end to verify and balance ledgers.

Administrative Coordinator III

Rush University Medical Center
08.2022 - 08.2023
  • Arranged travel accommodations for out-of-town conferences and client meetings.
  • Coordinated files, checked timecards and processed payroll.
  • Received and distributed mail, maintained electronic records and reordered and restocked supplies to facilitate office operations.
  • Supported talent acquisition through implementation of online job applications, pre-employment testing and screening processes.
  • Planned special events, set up meetings and arranged conference logistics for staff.
  • Managed communication between internal team clients and stakeholders.
  • Improved office policies and enforced rules to meet administrative objectives.
  • Assisted with preparing agendas for support staff meetings.

Patient Service Representative

Loyola University Medical Center
06.2015 - 08.2022
  • Collected copayments and deductibles in alignment with insurance coverage.
  • Obtained and entered demographic, clinical, and financial data into computer system.
  • Provided patients with required paperwork and verified information for records.
  • Reminded patients of appointments in advance and as needed as defined by department workflows.
  • Identified insurance payer sources and verified insurance coverage.
  • Explained admitting procedures and obtained signatures on admission, clinical and financial forms.

Senior Patient Account Representative

Loyola University Medical Center
11.2016 - 10.2017
  • Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
  • Posted payments and processed refunds.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Enhanced team productivity by sharing knowledge, best practices, and providing cross-training opportunities for colleagues in the Patient Accounts Department.
  • Reconciled statements with patient records.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Contacted patients after insurance was calculated to obtain payments.
  • Utilized computer programs to create invoices, letters, and other documents.
  • Reduced outstanding balances by diligently following up on overdue payments and negotiating payment plans.
  • Used data entry skills to accurately document and input statements.
  • Maintained accurate records of customer payments.
  • Utilized various software programs to process customer payments.
  • Processed vendor and supplier payments on weekly basis.

Assistant Store Manager

CCI Midwest
11.2008 - 05.2016
  • Analyzed performance data to identify areas for improvement and implement strategic changes.
  • Implemented quality control measures to maintain high standards across products and services.
  • Improved customer satisfaction rates through proactive problem-solving and service excellence.
  • Streamlined processes by introducing new technologies and operational procedures.
  • Oversaw daily operations to ensure efficiency and productivity in the workplace.
  • Managed budget allocations, reducing unnecessary expenses to increase profitability.
  • Negotiated contracts with suppliers and vendors to secure favorable terms and pricing.
  • Conducted market research to stay ahead of industry trends and competitor activities.

Education

Bachelor of Science - Health Administration

Western Governors University
Salt Lake City, UT
10.2029

Certification - Phlebotomist

National Latino Institute
01.2013

Certification - Basic Nursing Assistant

Health Restoration Academy of Medical arts
01.2011

High School Diploma - undefined

American School
01.2010

Skills

  • Medical billing
  • Denial management
  • Data analysis capabilities
  • Collections experience
  • Patient registration
  • Team building
  • Administrative and office support
  • Registration and scheduling
  • Insurance verifying
  • Insurance authorizations
  • Scheduling and calendar management
  • Event coordination
  • Office administration
  • Microsoft Word
  • Microsoft Excel
  • Microsoft outlook
  • Office management

Languages

Spanish
Professional Working

Timeline

Dynamic Scheduler

University medical Center
08.2023 - Current

Administrative Coordinator III

Rush University Medical Center
08.2022 - 08.2023

Senior Patient Account Representative

Loyola University Medical Center
11.2016 - 10.2017

Patient Service Representative

Loyola University Medical Center
06.2015 - 08.2022

Assistant Store Manager

CCI Midwest
11.2008 - 05.2016

Certification - Phlebotomist

National Latino Institute

Certification - Basic Nursing Assistant

Health Restoration Academy of Medical arts

High School Diploma - undefined

American School

Bachelor of Science - Health Administration

Western Governors University

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EVALINA GONZALEZ