Eva Solorio
Schaumburg
Summary
Dynamic Operations Manager with a proven track record at UAC INTL, excelling in team leadership and operations management. Enhanced customer satisfaction through effective communication and problem-solving, while driving accountability and performance improvements. Skilled in onboarding and staff management, fostering strong client relationships to achieve operational excellence.
Overview
24
24
years of professional experience
Work History
Operations Manager
UAC INTL
10.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Midwest Regional Sales Manager
Air Menzies International
02.2015 - 09.2021
- Developed and maintained key accounts for sustained revenue growth and customer satisfaction.
- Achieved consistent year-over-year growth in both revenue generation as well as overall client base expansion through dedicated relationship building initiatives.
- Boosted sales revenue with innovative product presentations and engaging client meetings.
- Expanded market share by identifying new business opportunities within the Midwest region.
- Actively participated in regional and national sales conferences to stay abreast of industry trends and best practices, ensuring the continued success of the Midwest sales team.
- Analyzed market trends, adjusting sales tactics accordingly for optimal success in a competitive environment.
- Provided exceptional customer service, addressing concerns and resolving issues in a timely manner to maintain client trust.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Ensured Communication with the operations team to ensure client satisfaction and timely responses.
Operations Supervisor
Air Menzies International
01.2005 - 02.2015
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Operations Coordinator
Universal Air Cargo
03.2001 - 01.2005
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Negotiated contracts with vendors, securing competitive pricing for goods and services.
Education
High School Diploma -
Elk Grove High School
Elk Grove Village, IL05-1998
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff management
- Client relationships
- Onboarding and orientation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
UAC INTL
10.2021 - Current
Midwest Regional Sales Manager
Air Menzies International
02.2015 - 09.2021
Operations Supervisor
Air Menzies International
01.2005 - 02.2015
Operations Coordinator
Universal Air Cargo
03.2001 - 01.2005
High School Diploma -
Elk Grove High School
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