Eva Radecka
Palos Heights
Summary
Experienced and organized professional in a high call volume environment who brings top skills in customer service, data entry, and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism, to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals. Dedicated, adaptable, and possessing a strong work ethic, along with effective communication skills.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
14
14
years of professional experience
Work History
Remote Customer Service Representative
TriCare
Palos Hills
05.2025 - 04.2026
- Assisted customers with inquiries and provided accurate information on services.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed customer orders and managed account updates efficiently.
- Utilized CRM software to track interactions and maintain customer records accurately.
- Educated customers on product features and benefits to enhance their experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Care Representative
Discover
Chicago
03.2024 - 01.2025
- Maintained high satisfaction score by consistently resolving first-call issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected payments, and arranged for billing. Updated customer information.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
- Delivered customer support to high call load each shift.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with data protection regulations when handling customer information.
- Utilized problem-solving techniques using several computerized systems.
Customer Service Representative
DISH
Chicago
01.2022 - 01.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collected deposits or payments and arranged for billing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted testing of software and systems to ensure quality and reliability.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Administrative Assistant
PWA
Downers Grove
01.2020 - 02.2021
- Greeted visitors and provided general information about the company.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Developed and maintained filing systems for confidential documents and records.
- Scheduled appointments between clients and customers and internal staff members.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Administrative Manager
Hanex
Burr Ridge
02.2018 - 04.2019
- Evaluated and implemented new systems and procedures to maintain regulatory compliance.
- Monitored department budgets by tracking expenses against allocated funds.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Identified and solved problems to enhance management and business direction.
- Established work procedures or schedules to organize daily work of administrative staff.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
- Monitored office inventory to maintain supply levels.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
- Tracked and analyzed expenditures to deliver budgets and financial reports.
- Developed and implemented administrative procedures to maximize efficiency.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Utilized various software and tools to streamline processes and optimize performance.
Administrative Office Manager
Brigham
Oak Forest
09.2012 - 01.2015
- Maintained comprehensive records of business transactions and office activities for audit purposes.
- Coordinated payroll processing, including verification of hours, calculation of earnings, and distribution of paychecks.
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Liaised with leadership to oversee and execute financial, budget and contractual matters.
- Analyzed financial statements to identify discrepancies or areas of improvement.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Handled confidential information with discretion and integrity.
- Established procedures for record keeping, data entry, and information management.
- Planned and controlled budgets for contracts, equipment and supplies.
- Managed travel arrangements for employees attending conferences or business trips.
- Implemented essential property management software allowing for records management and tracking.
Education
CNA Certificate - Healthcare
Moraine Valley Community College
Palos Hills, ILSkills
- Customer service
- Problem resolution
- Payment processing
- Upselling techniques
- Call center operations
- Technical support
- Effective communication
- Stress management
- Detail orientation
- Microsoft office
- Professional demeanor
- Advanced PC Skills
- Customer management
- CRM software
- Complaint resolution
- Live chat support
- Call handling
- Communication skills
- Active listening
- Hospitality and accommodation
Affiliations
- Excersizing
- Walking
- Yoga
- Music
Accomplishments
- Received High Acheivement Award 5 times
Education and Training
other
Languages
- English
- Polish
References
References available upon request.
Timeline
Remote Customer Service Representative
TriCare
05.2025 - 04.2026
Customer Care Representative
Discover
03.2024 - 01.2025
Customer Service Representative
DISH
01.2022 - 01.2023
Administrative Assistant
PWA
01.2020 - 02.2021
Administrative Manager
Hanex
02.2018 - 04.2019
Administrative Office Manager
Brigham
09.2012 - 01.2015
CNA Certificate - Healthcare
Moraine Valley Community College