Eva Radecka
Palos Heights
Summary
Experienced and organized professional in a high call volume environment who brings top skills in customer service, data entry, and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism, to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals. Dedicated, adaptable, and possessing a strong work ethic, along with effective communication skills.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Discover
Chicago
03.2024 - 01.2025
- Maintained high satisfaction score by consistently resolving first-call issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected payments, and arranged for billing. Updated customer information.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
- Delivered customer support to high call load each shift.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with data protection regulations when handling customer information.
- Utilized problem-solving techniques using several computerized systems.
Customer Service Representative
DISH
Chicago
01.2022 - 01.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collected deposits or payments and arranged for billing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted testing of software and systems to ensure quality and reliability.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
CNA Certificate - Healthcare
Moraine Valley Community College
Palos Hills, ILSkills
- Customer service
- Problem resolution
- Payment processing
- Upselling techniques
- Call center operations
- Technical support
- Effective communication
- Stress management
- Detail orientation
- Microsoft office
- Professional demeanor
- Advanced PC Skills
Affiliations
- Excersizing
- Walking
- Yoga
- Music
Languages
English
Professional
Polish
Professional
Accomplishments
- Received High Acheivement Award 5 times
References
References available upon request.
Timeline
Customer Care Representative
Discover
03.2024 - 01.2025
Customer Service Representative
DISH
01.2022 - 01.2023
CNA Certificate - Healthcare
Moraine Valley Community College
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