Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eva Frank

Chicago

Summary

Professional account management professional with strong focus on building and maintaining client relationships. Adept at driving results through collaborative teamwork and adaptable to changing needs. Skilled in communication, negotiation, and problem-solving. Reliable and goal-oriented, with proven track record in achieving targets and enhancing customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Fire Life & Safety Account Representative

JP Morgan, Lessen Inc.
11.2024 - Current
  • Manage key vendor relationships across JPMorgan’s property portfolio, serving as the primary point of contact for fire life and safety services and ensuring regulatory compliance and operational continuity.
  • Spearhead cross-functional initiatives with internal teams and external partners to improve service delivery, streamline workflows, and enhance vendor responsiveness.
  • Oversee a $5M annual services budget, proactively identifying cost-saving opportunities while maintaining performance and compliance standards.
  • Monitor and optimize work order performance, leveraging tracking tools and operational metrics to improve turnaround times and reduce inefficiencies.

HOA Intern

Home Partners of America
05.2024 - 11.2024
  • Acted as a liaison between internal teams and national Homeowner Associations, resolving resident issues and ensuring high-quality service delivery.
  • Facilitated operational excellence by collaborating across departments, managing multiple stakeholder communications, and troubleshooting access or policy-related escalations.
  • Applied a customer-first, data-aware approach to streamline internal workflows and enhance resident satisfaction through timely issue resolution.

Barista & Barista Trainer

Starbucks
07.2018 - 04.2024
  • Promoted to Barista Trainer for consistently exceeding performance metrics and demonstrating leadership in team training and operations.
  • Led onboarding and coaching for new hires, using tailored development plans to improve performance and team engagement in a high-volume retail environment.
  • Partnered with store leadership to drive service consistency, team accountability, and customer satisfaction in a dynamic, customer-facing setting.
  • Managed shift operations, balancing fast-paced service needs, quality assurance, and cash handling responsibilities with precision and professionalism.

Education

Bachelor of Arts - Psychology, Minor in Communications

Arizona State University
05.2024

Global Tech Experience- Data analytics track

03.2024

Skills

  • Data-driven decision making
  • Stakeholder communication
  • Client & onboarding retention
  • Vendor relations
  • Cross-functional collaboration
  • Relationship building
  • Performance metrics tracking
  • Process optimization
  • Escalation management

Certification

  • Human Resource Associate Professional Certificate (HRCI), February 2024
  • Excel Specialist Badge Global Tech Experience and ASU, March 2024
  • Tableau Specialist Badge Global Tech Experience and ASU, May 2024

Timeline

Fire Life & Safety Account Representative

JP Morgan, Lessen Inc.
11.2024 - Current

HOA Intern

Home Partners of America
05.2024 - 11.2024

Barista & Barista Trainer

Starbucks
07.2018 - 04.2024

Global Tech Experience- Data analytics track

Bachelor of Arts - Psychology, Minor in Communications

Arizona State University

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Eva Frank