Evgeniy Vinnik
Tel Aviv,TA
Summary
Outstanding analytical, problem-solving, and troubleshooting ability. Superior communication (oral and written), customer service and interpersonal skills. Both independent and team worker, as required. Ability to multitask and prioritize effectively. Poised and patient when dealing with clients. Proven track record in putting expertise to practice. Proven skills in scripting, automation and SQL querying.
Solutions engineering professional with track record of delivering innovative solutions that drive performance. Known for reliable collaboration and ability to adapt to changing project requirements. Brings expertise in systems architecture and client support, ensuring high-quality results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Tier 3 Enterprise Intelligence Solutions Engineer
Verint Systems Inc.
01.2012 - 01.2019
- Design, develop, and implement server-side software systems
- Support integrated and internal customers
- Troubleshoot and fix issue via deep logs analysis and SQL data manipulations
- Continuously expanded technical knowledge base through ongoing professional development opportunities and active participation within industry forums or events.
- Streamlined processes for improved customer support, leading to increased client satisfaction.
- Designed and prepared technical presentations and recommended solutions for client issues.
- Platforms: Windows Server, SQL Server, Web servers (JBoss, TomCat, Apache)
- Cloud technologies: Hydra, Datadog, OpsGenie
- WorkFlow tools: MS Dynamics, Jira
Technical Support Manager
Praxell, Inc.
01.2012 - 01.2019
- Maintain, troubleshoot, and support the Prepaid Debit Cards platform
- Support integrated and internal customers
- Build own SQL reports, maintenance procedures, and dig-in analysis
- Create and maintain existing shell scripts
Product Expert
Starhome, Ltd.
01.2008 - 01.2012
- Maintain, troubleshoot, and support Managed Roaming Steering platform installed on mobile operator sites
- E124, E164 SS7 protocols, tracing, special cases investigation
- On-site training/workshops for customers
- Awarded as an 'Employee of 2011' for outstanding customer support
Customer Services Engineer
StrategyRunner, Ltd.
01.2006 - 01.2008
- Integration, support, troubleshooting and maintenance of SR Trading platform
- Resolving issues for Corporate and Private customers, integration with various 3rd party applications
- Dealing with log files, SQL Databases, WEB-based systems
Added value services Engineer
Pelephone
01.2004 - 01.2006
- Maintenance, troubleshooting and support for complicated systems based on various UNIX (Solaris, HP-UX, Linux, AIX) and Windows servers (2000, 2003) as well as various communication equipment (Juniper, Nortell, CISCO)
- Firewall operation (CheckPoint and Juniper)
- Maintenance and troubleshooting of the EAI system
- Writing the procedures for different tasks
System Assimilator
Tadiran Electronics
01.2002 - 01.2004
- Research, development and teaching of courses to the customers
- Updating technician literature
- Computer system assimilation for IDF customers
- Design and installation of communication infrastructure
- Maintenance, troubleshooting, and support for IDF
- Dealing with CISCO and AVAYA communication equipment, and data security systems
- Characterization and implementation of QA check set for the different systems
IDF Service: 'Citron Tree' team leader, First Sergeant Major
01.1998 - 01.2002
- Maintenance and troubleshooting the complicated system's content networking and computer equipment
- Dealing with UNIX and Windows and DOS Operating systems, with CISCO routers, data security systems, galvanic and optic examination instruments
- Development and presentation of the instruction materials
- Awarded as 'The Technician of 2001'
Education
Oracle Database Advanced Querying -
Oracle
01.2014
GSM Networks -
Starhome
01.2008
Maintaining a MS Windows Server 2003 Environment -
JohnBryce Colleague
01.2006
1X and EVDO Cellular communications -
Pelephone
01.2005
CCNA Certificate: Network Communications -
NetBryce Colleague
01.2003
Guidance Methods -
IAF
01.2001
TCP/IP Communication -
IAF
01.2001
UNIX Basic & System Administration (RH) -
IAF
01.2001
BA - Computers, computers systems and networks
MAI
01.2001
Skills
- Customer support
- Supplier management
- Business process improvement
- Application support
- Database Querying (SQL)
- Oral and written communications
- Issue resolution
- Troubleshooting and resolution
Certification
- IELTS, British Council, Tel Aviv, 09/02
- C Programming, BrainBench, 09/02
- CCNA Id: CSCO10632928, CISCO Career Certifications, 09/03
- Network Technical Support, BrainBench, 09/04
- Maintaining a Microsoft Server 2003 Environment, Microsoft, 09/06
Languages
English
Russian
Hebrew
Timeline
Tier 3 Enterprise Intelligence Solutions Engineer
Verint Systems Inc.
01.2012 - 01.2019
Technical Support Manager
Praxell, Inc.
01.2012 - 01.2019
Product Expert
Starhome, Ltd.
01.2008 - 01.2012
Customer Services Engineer
StrategyRunner, Ltd.
01.2006 - 01.2008
Added value services Engineer
Pelephone
01.2004 - 01.2006
System Assimilator
Tadiran Electronics
01.2002 - 01.2004
IDF Service: 'Citron Tree' team leader, First Sergeant Major
01.1998 - 01.2002
GSM Networks -
Starhome
Maintaining a MS Windows Server 2003 Environment -
JohnBryce Colleague
1X and EVDO Cellular communications -
Pelephone
CCNA Certificate: Network Communications -
NetBryce Colleague
Guidance Methods -
IAF
TCP/IP Communication -
IAF
UNIX Basic & System Administration (RH) -
IAF
BA - Computers, computers systems and networks
MAI
Oracle Database Advanced Querying -
Oracle
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