Experienced and compassionate healthcare professional with a strong foundation in healthcare administration and case management. Skilled in coordinating care plans, managing patient records, and ensuring regulatory compliance to support optimal outcomes. Adept at staff scheduling, client advocacy, and collaborative care. Known for combining empathy with efficiency to deliver high-quality, patient-centered support. Strong communicator with a focus on patient dignity, safety, and operational efficiency. Committed to driving operational excellence and improving the patient experience through strong administrative and organizational practices.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PATIENT SITTER
SOUTHERN ILLINOIS HEALTHCARE
CARBONDALE
10.2022 - Current
Monitored client progress, ensured adherence to care plans and maintained compliance with HIPAA regulations.
Utilized electronic medical records(EMR) systems to document patient observations, update care plans and ensure accurate record keeping.
Collaborated with nursing staffs to ensure the smooth and timely delivery of care, enhancing patient outcomes.
STAFFING COORDINATOR
SOUTHERN ILLINOIS HEALTHCARE
CARBONDALE
10.2022 - Current
Coordinated staff schedules to ensure optimal coverage, improving operational efficiency and patient care.
Monitored employee performance and implemented corrective actions to address any issues.
Maintained staffing records and generated reports to ensure accurate tracking of team availability.
Ensured compliance with healthcare regulations, contributing safe and efficient work environment.
Review employee rosters to ensure accurate clock ins and clock outs, verifying that all staff are recording their time correctly and are receiving accurate compensation.
CASE MANAGER QIDP
LEEDA SERVICES INC
CHICAGO
01.2024 - 02.2026
Conducted in-home visits to assess individuals' safety well-being, and overall care satisfaction.
Manage and update personalized care plans to improve patient outcomes.
Coordinate with healthcare teams, families, and agencies to ensure comprehensive care.
Coordinated and maintained medical and hospital appointments for individuals, ensuring timely scheduling and follow-up care.
Developed individualized personal plans and implementation strategies while ensuring consistent follow-up and goal progression.
Collaborate with interdisciplinary teams to address individual needs and barriers.
Advocate for clients by finding needs, resolving barriers, and ensuring smooth care transitions.
HUMAN RESOURCES INTERN (OCCUPATIONAL HEALTH & SAFETY)
SOUTHERN ILLINOIS HEALTHCARE
CARBONDALE
08.2022 - 08.2023
Supported HR initiatives related to employee wellness and compliance with healthcare regulations.
Contributed to maintaining accurate HR records and supported internal audits for operational efficiency.
Assisted in the recruitment process by screening resumes, coordinating interviews, and conducting initial candidate assessments.
Facilitated onboarding sessions for new hires, ensuring they understood company policies, workplace safety regulations, and HR procedures.
Worked closely with hiring managers to identify staffing needs and align recruitment strategies with company goals.
DIRECT SUPPORT PROFESSIONAL (DSP)
LEEDA
CHICAGO
05.2019 - 01.2022
Worked directly with individuals with developmental disabilities, ensuring their comfort and safety.
Documented individual progress and updated care plans based on health observation and behavior.
Coordinated and facilitated activities that promoted skill development and engagement for individuals.
Education
BACHELOR OF SCIENCE - HEALTHCARE MANAGEMENT
SOUTHERN ILLINOIS UNIVERSITY
CARBONDALE, IL
ASSOCIATE IN APPLIED SCIENCE -
HARRY TRUMAN COLLEGE
CHICAGO, IL
Skills
Complaint Resolution
Client Records Management
Supportive Personality
Team Collaboration
Clear Communication
Compliance and regulatory adherence
Care Plan Management
Client Documentation
Performance, Monitoring and Evaluation
Time Management
Critical Thinking
Staff scheduling and workforce optimization
Certification
HIPAA compliance training
First aid and CPR certified
Human Resources Management Coursework (150 hours internship)
Timeline
CASE MANAGER QIDP
LEEDA SERVICES INC
01.2024 - 02.2026
PATIENT SITTER
SOUTHERN ILLINOIS HEALTHCARE
10.2022 - Current
STAFFING COORDINATOR
SOUTHERN ILLINOIS HEALTHCARE
10.2022 - Current
HUMAN RESOURCES INTERN (OCCUPATIONAL HEALTH & SAFETY)