Eugene W. Sadus

• Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
• Assigned reporters, videographers, and interpreters for remote and in-person work within California.
• Maintained up-to-date database for hundreds of reporters for availability, qualifications, and preferences to aid in scheduling.
• Worked with manager, supervisor and other staff to accomplish scheduling goals.

• Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
• Communicated daily with clients in a professional manner to ensure their scheduling needs were met.
• Managed daily scheduling conflicts to reduce operational backlogs.
• Proactively identified scheduling issues and collaboratively developed solutions to promote efficiency with the team.

• Respond to all incoming phone calls and e-mails as a member of the
  scheduling team, to add or modify all services requested by clients in a
  timely manner for deposition or court settings.
• Responsible for assigning out of state court reporters and affiliates as well as securing conference rooms to host depositions.
• Communicate daily with high touch clients to confirm and assist with high touch cases.
• Assist in the handling of transcript back orders by attorneys and notify the court reporter of the request.

• Responsible for building and maintaining a local and national roster of court reporters and videographers.
• Created all pricing, procedures and pertinent forms for court reporters.
• Heavy collaboration with web developers for the creation of company website and platform - emphasis on content and user experience.
• Assist with product demos in front of clients and trade shows.
• Responsible for coordinating office move as well as establishing IT and telephone needs. Overall office maintenance.

• Respond to all incoming phone calls and e-mails as a member of the scheduling team, to add or modify all services requested by clients in a timely manner for deposition or court settings.
• Provide customer support on a variety of issues that may arise.
• Help with light production as needed for purposes of billing clients.

• Responsible for managing all daily activities; answer phones, e-mails and mail.
• Handle all accounts receivable/payable, past dues, payroll and tax payments using Sage 50 accounting software.
• Balance checking and banking accounts. Responsible for making bank deposits.
• Work closely with company owners to fill client requests and schedule court reporters as needed.
• Responsible for all aspects of producing transcript orders; including reproducing, binding and shipping orders to clients.
• Maintain all office supplies and office equipment.

• Respond to client requests via telephone and e-mails in regards to the scheduling of depositions, court hearings and arbitrations.
• Communicate with court reporters and assign them to scheduled requests based on their availability and skill level.
• Responsible for all aspects of producing transcript orders; including reproducing, binding and shipping orders to clients.
• Image and document scanning.
• Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.

• Coordinate depositions, court hearings and arbitration scheduling with appropriate services and service personnel.

Production Technician

• Responsible for all aspects of producing transcript orders; including reproducing, binding and shipping orders to clients.
• Image and document scanning.

Video Production Assistant

• Coordinate in-house and freelance videographers as needed.
• Maintain digitizing, editing and text synching of video projects.

• Coordinate depositions, court hearings and arbitration scheduling with appropriate services and service personnel.
• Data entry.

Legal Videographer

• Responsible for all technical and client-centered aspects of depositions.
• Operate and maintain audio/video equipment for depositions.
• Edit, duplicate and archive video tapes/CDs.
• Daily office activities including scheduling of department employees, maintaining supply inventory, field client and intra-company inquiries.