Etta Alston
Chicago
Summary
Dedicated Administrative Professional with over 20 years of experience supporting complex operations in both municipal and healthcare settings. Proven expert in databases management, clerical coordination, and high-volume customer service. Known for extreme attention to detail and the ability to maintain organized, efficient office environments in fast-paced sectors.
Overview
25
25
years of professional experience
Work History
Mental Health Associate
Riveredge Hospital
Forest Park, IL
12.2023 - 11.2024
- Supported patients in crisis using advanced de-escalation techniques and active listening to build rapport and ensure safety.
- Conducted regular patient safety checks and meticulously documented result to monitor behavior and report concerns to clinical staff.
- Managed safe escorting of patients to meals and visitation areas, maintaining a secure and empathetic environment.
Unit Clerk
Riveredge Hospital
Forest Park, IL
05.2022 - 12.2023
- Maintained confidential patient record ensuring 100% accuracy and strict compliance with hospital policies and HIPPAA regulations.
- Served as a primary liaison between patients, families and nursing staff, managing all unit phone communications and inquiries.
- Optimized supply ordering for the unit, reducing overhead through proactive inventory monitoring and resource management.
Administrative Assistant II
City of Chicago - City Hall
Chicago, IL
11.1999 - 11.2021
- Maintained 100% data integrity while performing high-volume entry into proprietary city database system,
- Manage phone line system, directing daily inquiries to the correct department staff, greeted visitors, addressing inquiries and concerns effectively.
- Processed and distributed incoming mail.
Education
GED -
Kennedy King
Chicago, ILSkills
- Healthcare: Patient Safety Checks, De-escalation Techniques, HIPPAA Compliance
- Clerical: Records Management, Document Scanning, Mail Routing, Task Prioritization
- Customer Service: Professional Phone Etiquette, Family & Staff Liaison, Active Listening
- Office Administrative Support
Timeline
Mental Health Associate
Riveredge Hospital
12.2023 - 11.2024
Unit Clerk
Riveredge Hospital
05.2022 - 12.2023
Administrative Assistant II
City of Chicago - City Hall
11.1999 - 11.2021
GED -
Kennedy King