Etta Alston

• Supported clients through crisis situations, utilizing de-escalation techniques and appropriate interventions to ensure safety.
• Provided crisis intervention services as needed, intervening promptly to address immediate safety concerns and connecting individuals with appropriate care.
• Maintained a safe environment for all residents by implementing risk management protocols when needed.
• Established rapport with patients through active listening, empathy, and non-judgmental interactions.
• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
• Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.

• Answered phone, routing calls, delivering messages to staff and greeting visitors.
• Delivered customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Performed research to collect accurate vital information

preparing data for entry into database.

• Assisted coworkers and staff members with clerical tasks.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.