Ethel Britt
West Peoria
Summary
Results-driven professional with extensive experience at UnityPoint Health, specializing in insurance verification and patient coordination. Proficient in Epic and Microsoft Office, with a strong ability to multitask and communicate effectively. Achievements include streamlining patient intake processes and enhancing front desk operations, leading to improved patient satisfaction and operational efficiency. Expertise in data entry, appointment scheduling, and managing high volumes of inquiries ensures seamless workflow and positive client interactions.
Overview
11
11
years of professional experience
Work History
Intake Coordinator
UnityPoint Health
Peoria
03.2024 - 03.2025
- Entering patient information into the data base
- Handling complaints from patients
- Evaluate Referrals
- Process DME orders
- Answering phone calls
- Performing standard clerical work
Business Assistant
Family Dental Care
East Peoria
09.2023 - 03.2024
- Greet Patients
- Register patients
- Answer and manage calls
- Verify insurance
- Schedule appointments
- Check daily schedule appointments
- Operated office equipment such as copiers, printers, scanners, fax machines
- Demonstrated strong organizational skills by managing multiple tasks simultaneously in a fast-paced environment
- Processed payments accurately using cash register and credit card machines
Front Desk Representative/ Dental Assistant
Lawndale Christian Health Center
Chicago
10.2013 - 08.2023
- Greet Patients
- Register new patients according to established protocols
- Check daily schedule appointments
- Answer and manage incoming calls
- Verify and update patients information
- Verify insurance
- Schedule appointments
- Take and process payments
- Four handed dentistry
- Fluoride treatments
- Room preparation
- Prophylaxis
- Assist with Orthodonist treatment
Education
Certificate - Dental Assisting
Everest College
IL09-2011
High School Diploma -
Richard T Crane High School
IL06-1998
Skills
- Dentrix
- Brightree
- Epic
- Front Desk Reception
- Appointment Scheduling
- Filing
- Microsoft Office
- Record Keeping
- Confirming appointment
- Answering Telephones
- Multi-line phone systems
- Follow-up skills
- Insurance verification
- Inventory management
- Charting and clinical documentation
- Phone and email etiquette
- Multitasking and organization
- Excellent communication
- Data entry
- Multitasking
- Business administration
References
References available upon request
Timeline
Intake Coordinator
UnityPoint Health
03.2024 - 03.2025
Business Assistant
Family Dental Care
09.2023 - 03.2024
Front Desk Representative/ Dental Assistant
Lawndale Christian Health Center
10.2013 - 08.2023
Certificate - Dental Assisting
Everest College
High School Diploma -
Richard T Crane High School
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