Ethan Smit
Rock Falls,IL
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
Work History
Operations Manager
Rock Rental Equipment
07.2018 - 01.2024
- Managed all equipment and repairs in the shop and throughout the United States. Tracked all PDI’s, and equipment up fittings.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Aligned technicians up with the training courses they required to maintain up-to-date knowledge of industry trends and advancements.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring, and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Along with handling employee termination as well.
- Managed our truck drivers whom would deliver trucks and equipment around the Untied States. This included travel arrangements such as hotels, car rentals, and flight plans. As well as oversaw their credit card usages.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Implemented processes to help improve organization, optimize procedures for higher efficiency and help the company evolve and grow.
- Handled all of our Fleet insurance coverage and the parameters that we had to follow.
- Implemented a tracking system to make locating our fleet more user and time friendly.
- Updated Monthly and yearly excel documents with all of the finances, projects, and advancements that were being done to present to the president of the company.
Service Technician
Sewer Equipment Company Of America
08.2017 - 07.2018
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Handled trouble shooting via phone calls for customers with equipment issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Developed customized training materials for customers from all over the world to test and repair their equipment.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Developed user manuals and technical documentation to increase usability.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Diesel Technician/Service Forman
Truck Country
09.2010 - 08.2017
- Responsible for engine, transmission, and differential rebuilds.
- Completed warranty services and submitted required paperwork.
- Troubleshoot systems, traced problems and diagnosed root causes. Along with minimizing potential damage from electrical system malfunctions through diligent inspection, identification, and resolution of wiring issues.
- Provided roadside repairs when needed.
- Performed preventive maintenance on diesel engines, preventing malfunctions.
- Expedited repair turnaround times with the ability to analyze complex mechanical problems and develop appropriate solutions efficiently.
- Collaborated with team members on complex repair tasks, resulting in improved workflow efficiency.
- Completed required documentation such as work-completed reports, time sheets and quality assessments via handwritten forms or business system input screens.
- Created estimates for repairs, warranties, and insurance claims to present to the customers and fleet management.
- Provided exceptional customer service by addressing concerns promptly and offering clear explanations of required repairs and/or services.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Maintained up-to-date knowledge of industry trends and advancements through regular participation in ongoing professional development courses. Completed several courses through Detroit Diesel and Freightliner.
Education
Diesel And Industrial Technician - Diesel & Industrial Technology
Universal Technical Institute
Glendale Heights, IL06.2009
High School Diploma -
Morrison High School
Morrison, IL05.2008
Skills
- Logistics Oversight
- Workflow Optimization
- Customer Relationship Management
- Staff Management
- Problem-Solving
- Maintenance Planning
- Business Development
- Inventory Management
- Process Improvement
Timeline
Operations Manager
Rock Rental Equipment
07.2018 - 01.2024
Service Technician
Sewer Equipment Company Of America
08.2017 - 07.2018
Diesel Technician/Service Forman
Truck Country
09.2010 - 08.2017
Diesel And Industrial Technician - Diesel & Industrial Technology
Universal Technical Institute
High School Diploma -
Morrison High School
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