Ethan Lucas
Chicago
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
9
9
years of professional experience
Work History
Manager
Jimmy John's
01.2024 - Current
- Lead and train a team of 10+ employees, maintaining high standards in food prep, safety, and service.
- Ensure smooth operations during peak hours and uphold strong customer experience.
- Manage cash handling, credit transactions, and daily financial projections in Excel.
- Provide structure and coaching to improve team performance and consistency.
Customer Support Specialist
Oracle Corporation
01.2021 - 01.2024
- Built a client care program that increased customer satisfaction by 25%.
- Handled 100+ daily calls, resolving invoicing issues and reducing A/R processing time by 15%.
- Conducted research to improve CRM usage, contributing to a 25% revenue increase.
- Strengthened client relationships through proactive communication and on-site support.
Product Support Specialist
Max Digital
01.2020 - 01.2021
- Boosted dealership engagement with performance tools, increasing user adoption by 50%.
- Managed help desk inquiries and follow-ups, improving loyalty and repeat business by 15%.
- Completed 100+ account management calls, raising retention by 30% and upsell opportunities by 20%.
- Implemented automated workflows that increased customer satisfaction by 20%.
Logistics Sales Representative
Echo Global Logistics
01.2019 - 01.2020
- Managed a portfolio of 20+ accounts, driving growth through research, negotiation, and operations.
- Reacquired a major client, adding $40K in monthly revenue.
- Negotiated pricing strategies that increased contract values by 20% and added $500K annually.
- Trained new hires on SOPs, reducing onboarding time by 30%.
Account Coordinator
C.H Robinson
01.2017 - 01.2019
- Analyzed account data to identify trends, contributing to a 30% revenue increase.
- Managed customer inquiries, improving issue-resolution rates by 20%.
- Built a logistics tracking tool that streamlined approvals and saved 20 hours weekly.
Education
Bachelors in Science - Sports Business
University of Iowa
Iowa City, IA12-2016
Skills
- Account Management and Client Success
- Customer Service and Relationship Building
- Contract Negotiation and Sales Support
- Operations and Logistics Coordination
- Process Improvement and Workflow Optimization
- Data Analysis and Reporting
- High-Volume Call Management and Issue Resolution
- Team Leadership and Training
- Cross-Functional Communication and Collaboration
- Technical Skills: Microsoft Excel, Word, PowerPoint, and Salesforce
- Time management
- Decision-making
Timeline
Manager
Jimmy John's
01.2024 - Current
Customer Support Specialist
Oracle Corporation
01.2021 - 01.2024
Product Support Specialist
Max Digital
01.2020 - 01.2021
Logistics Sales Representative
Echo Global Logistics
01.2019 - 01.2020
Account Coordinator
C.H Robinson
01.2017 - 01.2019
Bachelors in Science - Sports Business
University of Iowa