Ethan Esparza
Silvis
Summary
Results-driven server with a focus on team collaboration and exceptional guest engagement. Skilled in inventory management and maintaining cleanliness standards. Prepared to leverage expertise to enhance operational performance and elevate customer experiences.
Overview
4
4
years of professional experience
Work History
Server/Server Trainer
Steel Plow Burger Company
Davenport, IA
06.2022 - Current
- Implemented suggestions for improving workflow, contributing to higher operational efficiency during peak hours.
- Oversaw daily opening and closing procedures, ensuring compliance with health and safety standards.
- Resolved customer complaints promptly, turning negative experiences into positive outcomes through effective communication.
- Enhanced menu knowledge through continuous education on seasonal offerings and promotions for improved guest recommendations.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Contributed to inventory management by monitoring stock levels.
Education
High School Diploma -
Davenport Central High School
Davenport, IA 05-2024
Skills
- Exceptional customer service
- Guest engagement
- Order accuracy
- Cash handling
- Quality control
- Inventory management
- Stock organization
- Sanitation practices
- Team collaboration
- Menu knowledge
- Strong work ethic
- Uniform adherence
Timeline
Server/Server Trainer
Steel Plow Burger Company
06.2022 - Current
High School Diploma -
Davenport Central High School