Estrella Barajas
Chicago
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Dedicated to keeping clean and organized for the following shift associates. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Professional in patient access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make a significant impact in ensuring seamless patient access and satisfaction.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist /Patient Financial Counselor
Mount Siani Hospital
1500 S Fairfield Ave
02.2025 - Current
- Identified insurance payment sources and listed payers in proper sequence.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
- Advised patients on financial assistance options and payment plans to improve accessibility to healthcare services.
Patient Access Specialist /Patient Financial Counselor
Addison Group
125 S Wacker Dr
01.2024 - 02.2025
- Managed patient registration processes to ensure accurate data collection and compliance with healthcare regulations.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Analyzed financial documents to identify opportunities for savings and investment.
- Collaborated with healthcare providers to resolve patient billing issues effectively.
Sales Associate
Finish Line
Chicago, IL
06.2022 - 01.2024
- Assisted in visual merchandising, designing displays to enhance customer engagement.
- Completed daily recovery tasks to maintain organized store layout, supporting efficient customer flow.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Engaged customers in friendly dialogue to identify needs and enhance shopping experience.
Housekeeper
Carlton Inn Midway
Chicago, IL
12.2021 - 06.2022
- Reported maintenance issues or damage to supervisors promptly to ensure timely resolution.
- Inspected guest rooms post-cleaning to ensure optimal presentation for guests.
- Restored vacant rooms to occupant-ready status through deep cleaning, linen changes, inventory restocking, and trash removal, enhancing guest satisfaction.
Stock Room Associate
Ross Dress for Less
Chicago, IL
01.2019 - 12.2021
- Monitored stock room supplies such as packaging materials, labels, tags, ensuring adequate levels were maintained at all times.
- Kept stockroom clean and neat for maximum productivity.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Education
High School Diploma -
Back of The Yards College Prep
Chicago, IL07-2021
Skills
- Bilingual
- Multi-tasking
- Verbal communication
- Customer service excellence
- Time management
- Communication etiquette
- Patient registration
Timeline
Patient Access Specialist /Patient Financial Counselor
Mount Siani Hospital
02.2025 - Current
Patient Access Specialist /Patient Financial Counselor
Addison Group
01.2024 - 02.2025
Sales Associate
Finish Line
06.2022 - 01.2024
Housekeeper
Carlton Inn Midway
12.2021 - 06.2022
Stock Room Associate
Ross Dress for Less
01.2019 - 12.2021
High School Diploma -
Back of The Yards College Prep