Esther Ramirez
Lansing
Summary
Highly Motivated individual with 2+ years of customer service and administrative assistance experience. Skilled in problem solving, data entry, active learning and communication seeking to leverage these abilities in a customer service position and seeking a permanent position that leads to gaining more knowledge and skills.
Overview
3
3
years of professional experience
Work History
Dispatch / Customer Service
Falcon Paper and Plastic
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Administrative Assistant
KKSP
02.2024 - 03.2024
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Customer Service Representative
Expeditors
03.2022 - 09.2023
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
Education
Highschool Diploma - undefined
George Washington High School
01.2021
Skills
- Data Entry, responsible of accurately transferring information from various sources
- Paperwork Processing, filling out paperwork, collecting signatures and submitting paperwork to correct person or department
- Data Collection, gather and process information and input into system
- Critical Thinking and Growth Mindset, committed to continuous learning
- Customer service
- Data entry
- Dispatch software
LANGUAGES
English
Spanish
Timeline
Dispatch / Customer Service
Falcon Paper and Plastic
01.2025 - Current
Administrative Assistant
KKSP
02.2024 - 03.2024
Customer Service Representative
Expeditors
03.2022 - 09.2023
Highschool Diploma - undefined
George Washington High School
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