Esther Martinez
Dunkin
Markham
5
years of professional experience
Dedicated Shift Leader with a strong focus on customer satisfaction, team leadership, and effective problem-solving. Proven ability to implement process improvements and resolve issues promptly. Ensure Customer is Satisfied to the best of my ability.
Work History
Shift Leader
5 Years 1 Month- Implemented process improvements that enhanced speed of service during peak hours.
- Managed inventory levels to optimize stock availability and minimize waste.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma
Skills
Cash handling
Service management
Team leadership
Problem-solving
Cash management
Verbal communication
Verbal and written communication
Service management
Customer engagement
Timeline
Shift Leader
Dunkin
07.2021 - CurrentRead More
Bremen High School
High School Diploma
Read More