Estefany Castrejon
Highland Park
Summary
-Adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
-Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Massage Envy
02.2024 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed strategies to improve sales and retention of customers, boosting sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Met or exceeded sales goals and worked as team player in supporting other sales.
Front Desk Associate
Massage Envy
03.2024 - 02.2025
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Serviced existing accounts on regular basis to maximize revenue.
CNA Student
Thrive Of Lake County
03.2023 - 05.2023
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Customer Service Cashier
Home Depot
09.2022 - 01.2023
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Coffee Barista
Starbucks
09.2020 - 08.2022
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
Coffee Barista
Dunkin' Donuts
02.2017 - 08.2019
- Kept product inventory stocked during times of customer congestion and high demand.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
No Degree - Nursing
College of Lake County
Grayslake, IL2026
Certificate - Nursing Assistance
College of Lake County
Grayslake, IL05.2023
GED -
Highland Park High School
05.2019
Skills
- Leadership
- Consistent Follow Through
- Dependable and Cooperative
- Teamwork and Collaboration
- Complaint Escalation
- Persevering
- Customer service and assistance
- Problem-Solving
- Customer relations experience
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Associate
Massage Envy
03.2024 - 02.2025
Assistant Manager
Massage Envy
02.2024 - Current
CNA Student
Thrive Of Lake County
03.2023 - 05.2023
Customer Service Cashier
Home Depot
09.2022 - 01.2023
Coffee Barista
Starbucks
09.2020 - 08.2022
Coffee Barista
Dunkin' Donuts
02.2017 - 08.2019
Certificate - Nursing Assistance
College of Lake County
GED -
Highland Park High School
No Degree - Nursing
College of Lake County
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