Estefani Arana

• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Verified patient insurance eligibility and entered patient information into system.
• Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
• Greeted and assisted patients with check-in procedures.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.

• Championed a customer-centric approach within the escalation team, consistently advocating for clients'' best interests and satisfaction.
• Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
• Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
• Safeguarded customer data privacy through strict adherence to company protocols when working with sensitive information.

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• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Utilized CRM software to manage client information, track leads, and monitor sales progress.