Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Essie Searcy

Chicago

Summary

Dynamic professional with a proven track record currently at Rush University Medical Center, excelling in patient communication and dietary assessment. Adept at resolving issues and enhancing customer satisfaction through effective interpersonal skills. Recognized for training new staff and implementing strategies that improved service efficiency and patient experience.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Diet Clerk

Rush University Medical Center
Chicago
05.2024 - Current
  • Perform clerical office tasks, receive and transmit patient nursing telephone messages, and assist with various communication needs
  • Assists with orientation and training of new employees and students.
  • Respond to patient tray questions and requests, use all Rush computer systems and app programs, maintain the automated diet office system, and serve as a liaison between the patient and the Food and Nutrition Services Department and nursing staff.

Customer Support Specialist

Home Depot
Oakbrook Terrace
04.2022 - Current
  • Inform customers about billing procedures, process payments, and provide payment option setup assistance.
  • Assist customers with product installation, troubleshooting, and usage questions.
  • Participate in team meetings to discuss strategies for improving customer experience.
  • Approving Point of Sale transactions and markdowns for mainline registers
  • Develop innovative strategies to improve customer experience with the product or service offered by the company.
  • Follow up with customers after issue resolution to ensure their satisfaction with the outcome.

Call Center Technical Support & Dispatch Lead

Comcast Business
Elmhurst
02.2000 - 11.2022
  • First call resolution
  • Used multiple systems and applications to ensure customer service orders and tickets are completed accurately and on time, while creating a great customer experience.
  • Dispatched technicians assisted technicians with activating equipment and services, and made sure the home was accessible for the technician.
  • Kept customers informed of service trucks' whereabouts and expected time of service.
  • Balanced technician workloads to help minimize drive time and maximize productivity.
  • Troubleshoot cable television, mobile devices, home security, and internet for customers and technicians.
  • Provided guidance and support to team members when needed. Trained and supported new hires, current agents, and other department trainers.
  • Implemented quality control measures for monitoring accuracy of dispatch processes. Maintained accurate records of all assigned jobs and tracked progress of each job.
  • Collaborated with other departments on projects involving customer service initiatives or operational improvements.
  • Assigned daily tasks and delegated responsibilities to team members.
  • Developed strategies for improving customer service levels, response times, and process efficiencies.
  • Ensured compliance with local laws, regulations, safety protocols.

Education

High School Diploma -

William H Taft High School
Chicago, IL
06-1995

Skills

  • Nutritional advice
  • Patient counseling
  • Motivational skills
  • Organizational growth
  • Dietary assessment
  • Sanitation practices
  • Scheduling and planning
  • Issue resolution
  • Computer skills
  • Patient communication
  • Customer service
  • Nutritional guidance
  • Workload management
  • Flexible schedule
  • Verbal communication
  • Relationship building
  • Problem-solving
  • Customer complaint handling
  • Payment processing
  • Interpersonal communication
  • Professionalism
  • Inventory management
  • Effective communication
  • Customer satisfaction

Affiliations

  • WICT Women in Cable Telecommunication Member

Certification

  • Perc

References

References available upon request.

Timeline

Diet Clerk

Rush University Medical Center
05.2024 - Current

Customer Support Specialist

Home Depot
04.2022 - Current

Call Center Technical Support & Dispatch Lead

Comcast Business
02.2000 - 11.2022

High School Diploma -

William H Taft High School

Similar Profiles

  • Virginia Cabrera

    Virginia CabreraVirginia Cabrera

    Supervisor at Rush University Medical Center/Rush Oak ParkSupervisor at Rush University Medical Center/Rush Oak Park

  • Tanique Parker

    Tanique ParkerTanique Parker

    Labor & Delivery RN at Rush University Medical CenterLabor & Delivery RN at Rush University Medical Center

  • Clinatta Baker

    Clinatta BakerClinatta Baker

    Environmental Service Technician at Rush University Medical Center, RUMCEnvironmental Service Technician at Rush University Medical Center, RUMC

  • Jada Johnson

    Jada JohnsonJada Johnson

    Licensed Clinical Social Worker/Psychotherapist at RUSH University Medical CenterLicensed Clinical Social Worker/Psychotherapist at RUSH University Medical Center

  • Cleo Malone

    Cleo MaloneCleo Malone

    Fashion Consultant at TargetFashion Consultant at Target

CREATE PROFILE
Essie Searcy