ESSENCE HARRIS

• Resolved conflicts between shipping parties, effectively addressing
concerns and finding mutually agreeable solutions.
• Identified cost savings opportunities for customer.
Monitored performance metrics, identifying areas for improvement in load

• Consistently met customer requirements by coordinating effectively with sales, customer service, and warehouse departments when preparing shipments.

•Resolved conflicts between shipping parties, effectively addressing
concerns and finding mutually agreeable solutions.
• Identified cost savings opportunities for customer.
Monitored performance metrics, identifying areas for improvement in load planning efficiency and effectiveness.
• Cut, switched and supervised loading and unloading of railcars.
Maintained detailed records of train movements, incidents, and
maintenance activities as required by company policy and federal
regulations.
• Collaborated with fellow conductors to maintain high standards of
professionalism while performing duties on board trains.

• It has enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Collaborated with cross-functional teams to develop strategies for enhancing the overall caller experience.
• Analyzed call data to identify trends in customer needs, informing the development of targeted solutions and training programs.

• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
• Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Enhanced team productivity by creating schedules, managing time-off requests, and resolving conflicts.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Created production forecasts and plans based on sales forecasts, historical usage and product trends.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Provided friendly customer service to guests and addressed concerns.
• Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
• Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
• Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.

• Administered operations to handle the needs of more than 16 tenants across four property units.
• Optimized property occupancy rates by proactively marketing available units and conducting thorough tenant screenings.
• Trained new employees on company policies and procedures, ensuring consistency in property management practices throughout the team.
• Promptly responded to tenant complaints and concerns for over 4 properties.