Esmeralda Velazco
Lisle
Summary
Results-driven management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, operational efficiency, and staff development. Adaptable with track record of guiding teams through changing needs while maintaining high standards and delivering impactful outcomes. Renowned for reliability and effective leadership.
Overview
9
9
years of professional experience
Work History
Site Director
Champions Before/After School Care
Downers Grove, IL
08.2022 - Current
- Led daily operations for before- and after-school programs, enhancing engagement for elementary-aged students.
- Supervised and coached team of over 30 employees, providing performance feedback and mentorship to foster professional growth.
- Coordinated summer camp programming, field trips, and enrichment activities, ensuring memorable experiences for participants.
- Coordinate large-scale summer camp programming, field trips, guest presenters, and enrichment activities.
Lead Teacher
Purple Bloom School
Cedar Rapids, IA
10.2021 - 08.2022
- Created engaging learning environments, mentoring assistant teachers to enhance instructional effectiveness.
- Collaborated with leadership to refine curriculum planning and optimize classroom operations for better student outcomes.
- Collaborated with leadership to improve curriculum planning and classroom operations.
- Implemented classroom management strategies, fostering increased student engagement and positive behavior.
Wellness Coordinator
The Joint Chiropractor
Aurora, IL
08.2020 - 08.2021
- Oversaw front office operations and streamlined daily administrative functions.
- Managed front office operations and daily administrative functions.
- Coordinated scheduling, documentation, payment processing, and patient communications to enhance patient experience.
- Supported leadership initiatives with operational efficiency and office organization.
Center Receptionist
BioLife Plasma Services
Cedar Rapids, IA
03.2018 - 08.2019
- Coordinated appointments and high-volume customer interactions.
- Coordinated appointments and managed high-volume customer interactions to ensure efficient service delivery.
- Resolved customer concerns swiftly while upholding service standards to enhance customer satisfaction.
- Produced operational reports that provided leadership with insights for monitoring daily performance.
Call Center Representative
SafeLite Solutions
Cedar Rapids, IA
07.2017 - 03.2018
- Provided exceptional customer service, enhancing customer satisfaction in fast-paced call center environment.
- Leveraged strong product knowledge to address customer inquiries and deliver accurate information effectively.
- Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers.
- Achieved or surpassed individual performance metrics, contributing to overall call quality, handle time, and customer satisfaction.
Education
Bachelor of Arts - Psychology
Aurora University
Aurora, IL06-2021
Skills
- Operations Management
- Emergency Preparedness
- Operational planning
- Cultural awareness
- Staff coaching
- Leadership
- Customer Relationship Management
- Customer Service
- Conflict resolution
- Operations leadership
- Safety Compliance
- Fluent in Spanish
Timeline
Site Director
Champions Before/After School Care
08.2022 - Current
Lead Teacher
Purple Bloom School
10.2021 - 08.2022
Wellness Coordinator
The Joint Chiropractor
08.2020 - 08.2021
Center Receptionist
BioLife Plasma Services
03.2018 - 08.2019
Call Center Representative
SafeLite Solutions
07.2017 - 03.2018
Bachelor of Arts - Psychology
Aurora University