Esmeralda Sotero
Cicero
Summary
Dedicated customer service specialist with a focus on administrative efficiency and financial accuracy. Proven ability to resolve complex client inquiries and handle conflict resolution in fast-paced environments while maintaining a professional demeanor. Experienced in managing sensitive documentation, scheduling appointments, and providing helpful conversational assistance in both English and Spanish to ensure a supportive experience for all clients.
Overview
4
4
years of professional experience
Work History
Tax office clerk
Glady’s Associates
Berwyn
02.2026 - 03.2026
- Responded to client inquiries via phone, providing timely assistance to enhance customer satisfaction.
- Responded to inquiries from callers seeking information.
- Maintained organized filing systems, improving accessibility of documents for staff members.
- Processed incoming and outgoing mail, maintaining accurate records for tracking purposes.
- Switched from Spanish to English when needed.
Financial Services Representative
Primerica
05.2025 - 08.2025
- Professional outreach : Conducted professional outreach to educate potential clients on financial services and literacy concepts.
- Client Documentation: Managed sensitive client data and maintained organized records to ensure accurate follow-up and service delivery.
- Administrative Support: Schedules appointments and coordinated virtual/office meetings using digital organization tools.
- Bilingual communication: Leveraged conversational Spanish to assist a diverse client base and explain basic financial options.
Deli Clerk/Cook
Buona Beef
05.2025 - 08.2025
- Process Management: Executed complex operational procedures while maintaining strict quality control and safety documentation.
- Team Coordination: Collaborated with team members to ensure efficient workflow and meet strict time-sensitive deadlines.
- Organization: Maintained a highly organized workspace and managed inventory records to ensure seamless service.
Package Handler
Clovers Garden Center
06.2023 - 09.2023
- Inventory Logistics: organized products stock and maintain systematic records for accurate order fulfillment.
- Quality Control: Inspected outgoing packages to ensure 100% accuracy and compliance with shipping standards.
- Time Management: Successfully met high-volume daily shipping deadlines through efficient task prioritization.
Cashier
Lucky Dog
05.2022 - 04.2023
- Financial Accuracy: Managed daily cash reconciliation and high-volume financial transactions with zero discrepancies.
- Client Relations: Resolved customer inquiries and handled professional conflict resolution in a fast-paced environment
- System Management: Mastered Point-of-sale (POS) systems for automated order entry and payment processing.
Education
High School Diploma -
J. Sterling Morton East High School
Cicero, ILSkills
- Bilingual : Conversational Spanish (Able to assist customers and handle basic inquiries)
- Office Operations : Professional phone etiquette, filing and organizing physical/digital records
- Customer Relations : Experienced in resolving issues and scheduling appointments (via Primerica)
- Financial Accuracy : Skilled in cash handling, daily reconciliation, and basic bookkeeping
- Reliability :strong time management, punctuality, and ability to meet strict deadlines
Languages
- Spanish
- English
Timeline
Tax office clerk
Glady’s Associates
02.2026 - 03.2026
Financial Services Representative
Primerica
05.2025 - 08.2025
Deli Clerk/Cook
Buona Beef
05.2025 - 08.2025
Package Handler
Clovers Garden Center
06.2023 - 09.2023
Cashier
Lucky Dog
05.2022 - 04.2023
High School Diploma -
J. Sterling Morton East High School